Tabassum Khurram Email & Phone Number

Lead a dedicated team of travel professionals, providing guidance, support, and mentorship to drive individual and collective success.Oversee all aspects of travel operations. Promote a culture of continuous improvement within the team, encouraging innovation, feedback, and professional development to enhance skills and capabilities. Utilize BI tools to create comprehensive dashboard reports, analyzing travel data to monitor key performance metrics, trends, and insights… Show more Lead a dedicated team of travel professionals, providing guidance, support, and mentorship to drive individual and collective success.Oversee all aspects of travel operations. Promote a culture of continuous improvement within the team, encouraging innovation, feedback, and professional development to enhance skills and capabilities. Utilize BI tools to create comprehensive dashboard reports, analyzing travel data to monitor key performance metrics, trends, and insights. Additionally, prepare Excel reports for detailed analysis and presentation to senior management.Establish and communicate clear and achievable goals for my team, ensuring alignment with organizational priorities and fostering a sense of purpose and direction.Regularly review and track progress towards these goals, providing guidance and support to empower team members to succeed and exceed expectations.Actively involve in Recruitment and Training. Specializing in streamlining processes to enhance efficiency and drive results in travel operations. Show less

Bengaluru, Karnataka, India

• Supervised and guide the Team.• Handing IAR sales report • Solving refunds and ticketing related issues• Entrusted with the responsibility of providing training to new employees and existing employee on process and fares/ticketing.• Actively involved in stoppage of drainage of fund by altering agent on issuing ticket with overpaid taxes or fares.• Negotiate fares directly with Airline and book our Canadian clients on Adhoc contracts.

Bangalore

• Researching and processing of Debit memos for Europe and US Market. • Working on Cost control• Working on Group utilization penalties. • Refunds in Amadeus and Sabre• Negotiating of Group and Individual fares. • Invoicing debit memos/penalties• BSP and ARC Reconciliation (which includes reconciliation of Sale, refunds, void and Exchange) • Uploading of fares in internal pricing tool. • Checking the Over and under payment report on Daily… Show more • Researching and processing of Debit memos for Europe and US Market. • Working on Cost control• Working on Group utilization penalties. • Refunds in Amadeus and Sabre• Negotiating of Group and Individual fares. • Invoicing debit memos/penalties• BSP and ARC Reconciliation (which includes reconciliation of Sale, refunds, void and Exchange) • Uploading of fares in internal pricing tool. • Checking the Over and under payment report on Daily basis.• Running the duplicate ticket report on daily basis. • Working on Accruals on quarterly basis Show less

Bengaluru, Karnataka, India

● Handling domestic and international calls for Siemens and Apple for US & their Global Travel.● Booking and ticketing in Sabre for global clients. ● Booking Hotel and Car for both Siemens and Apple clients. ● Monitoring Australian queue and ticketing the PNR’s.● Working on monthly financial report for Siemens account.● Working on monthly PLM file for Siemens.● Providing additional support to the Team Lead by working on quarterly financial report for Apple… Show more ● Handling domestic and international calls for Siemens and Apple for US & their Global Travel.● Booking and ticketing in Sabre for global clients. ● Booking Hotel and Car for both Siemens and Apple clients. ● Monitoring Australian queue and ticketing the PNR’s.● Working on monthly financial report for Siemens account.● Working on monthly PLM file for Siemens.● Providing additional support to the Team Lead by working on quarterly financial report for Apple account.● Handling floor in the absence of team leaders.● Working on quality check for the team and fixing the errors of the PNRs and the ticket ● Providing support to the Deloittte process in generating reports and distributing it to the clients ● Processing UK based PNRs for their Global Travel.● Sending monthly transaction report of the team. Show less