Tabata De Oliveira Email & Phone Number

Davenport, Fl, Us

3575 Vineland Road

3575 Vineland Road

3575 Vineland Road

3575 Vineland Road

Florida, United States

Hilton Head Island, Sc

● Managed business account, setting up invoices and collecting payments.● Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.● Prepared weekly employee work schedules for team members.● Check guests in an out of the hotel, made reservations and processed payments.● Coordinated sales files, filing important documents and communicating relevant information in CMS, PMS, Quore, HSP.● Ensured the adequacy of sales-related materials and communications to departments and clients.● Performed after-sales support when requested.● Stored and sorted financial and non-financial data in electronic form and present reports.● Informed and trained front desk of groups and LNR procedures.● Assisted in the preparation and organizing of promotional material or guest relation events, such as guest of the day, scavenger hunt, sales calls.● Ensured adherence to laws and policies per IHG.

Hilton Head Island

Ocean Oak Resort (Housekeeping Department was transferred to a 3rd Party)● Inspected the work of the housekeeping staff to make sure that they were properly cleaning.● Communicated to staff about issues and concerns from the guest to continue to provide an excellent experience.● Attended leadership trainings and seminars to bring back to my team and co supervisors.● Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system.

Hilton Head Island

● Oversaw office inventory activities, including ordering and requisitions, stocking, and shipmentreceiving.● Ordered all office supplies including ink cartridges, toner, and paper.● Established efficient workflow processes, monitored daily productivity and implementedmodifications to improve overall effectiveness of office personnel and activities.

Hilton Head Island

● Trained and mentored all new personnel to maximize quality of service and performance.● Maintained controls over expenses and inventory for optimal budget tracking.● Completed schedules, shift reports and other business documentation● Worked with front desk to respond promptly to all guest requests.