Unlimited Possibilities Makes Lasting Memories

Personal Concierge ServiceServing Greater Birmingham and Surrounding Areas

Act as liaison between the customer community and HSIS department.Provides business support for HSIS customer through communications and personal contact in order to assist with customer’s needs.Participates in functional design, testing and implementation of new releases and/or customer requested changes.Assist in coordination of IS activities as project team member in various multiple disciplinary groups in conjunctions with IS technical staff to attain customer satisfaction while continuing to maintaining HSIS departmental standards.Develop and update processes needed to support the customer’s needs.Provide documentation according to departments standards and procedures.Coordinate training room activities as a Health Quest Systems Trainer and Educator to ensure the goal of adequate learning environment.Provide administrative support to the department as needed.Provide on-call support to customers.Areas of expertise include Health Quest System Support, EMMI Medical Record Systems, AM Comm, Service Center Usage, Change Management, Support Bridge, Processes/Organizational change management, and End user Training.Liaison between management, employees, internal and external customers of different subsystems which imports and exports Health Quest data in relation to patient care toward a positive outcome for all.End User Trouble Shooting / Problem Solving / System Redesign /Location SetupCoordinates training room activities to ensure an adequate learning environment.Provides education to customers to ensure optimum use of HSIS supported systems.Participates in projects/activities with customer groups and IS technical personnel in order to facilitate compliance with IS standards and communicate the customer’s information needs. Provides system support functions by maintaining tables and files and/or participating in functional design, testing, and/or implementation to meet customer’s information needs.

Trainer and Education: Cross Training and System Testing with HSIS Health Quest Functional Team with Software Up-Grades and Process Improvements for all Registration Department within the Health SystemDeveloped new processes for Admitting Department to accommodate continuous changes in the Health Care IndustryHIPAA Compliance, Medicare Guidelines, Patient Safety and Financial Viability.Continuous Training in Access Registration, Insurance Verification, Point of Service Collections and Financial Counseling, Customer Service and Team-Work Development with External Departments.Data Quality for all Inpatient/Bedded Registration Sites within UAB Health System including Manual Data Quality Review 60%-80% of all Daily Admissions on Existing and Transitional Employees and 100% Data Quality Review with New Hire Employees.International Account Representative: Securing up-front collections of Required Deposits using Personal or Cashiers Checks, Cash, Credit Cards or Wire Transfer.Create Estimated Cost for Surgical Procedures including Hospital and Professional CostCustomer Service Liaison between the UAB International Office, Patient Financial Services, MSO Health System and Patient Access Departments