Tabatha D. Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

Under limited supervision, supervises Project Management team. Responsibilities will include supervising all phases of system development and enhancement by directing, developing, and monitoring project work plans and schedules. Evaluates for adequacy, and when necessary, supervises updates or alters existing systems to meet the customer's current business requirements or to correct existing or potential problems. Oversees and/or performs work in analyzing, designing, and maintaining hardware/software systems using agency standards. Prepares and reviews user and information systems documentation for the implementation and maintaining of new and/or modified systems. Monitors, evaluates and assesses information system processes, procedures and technologies to improve efficiency and ensure quality.

Alpharetta, Ga

Capable of monitoring phone calls to ensure agent is in compliance with the programs policies and expectations, and providing excellent customer. Pro-actively play responsibilities as role model, coach and mentor to 40 or more L1 technical Support Representatives. Formulate Pivot table and Pareto charts, and analyze internal/external quality reports for management staff.

Alpharetta, Ga

Proactively provide phone support in an inbound and outbound call center environment. Execute troubleshooting of basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote in access software. Take part in designing call monitoring formats and quality standards. Utilize CMS to compile and track performance at the team and individual level

Decatur, Ga

Dedicatedly functioned under limited supervision, on independent or complex projects. Arranged detail implementation design specifications for software, hardware, cabling, network management, cost analysis and budget request. Performed help desk software/hardware support for over 800 users and 400 workstations in a multi-server environment (Exchange, Window, XP and Windows 2000/2003/ 2008 servers).  Proficiently provided field support at DeKalb Court House and Juvenile Justice Facilities, as well as instructed and trained users on current computer hardware, software, and applications in a timely manner. Adroitly troubleshoot basic TCP/IP, DNS, networking, and firewalls issues; created and maintained user accounts, shared folders and permission in Active Director.