Tabatha D. Email & Phone Number

Atlanta, GA, US

Greater Atlanta Area

Under limited supervision, supervises Project Management team. Responsibilities will include supervising all phases of system development and enhancement by directing, developing, and monitoring project work plans and schedules. Evaluates for adequacy, and when necessary, supervises updates or alters existing systems to meet the customer's current business.

Alpharetta, GA

Capable of monitoring phone calls to ensure agent is in compliance with the programs policies and expectations, and providing excellent customer. Pro-actively play responsibilities as role model, coach and mentor to 40 or more L1 technical Support Representatives. Formulate Pivot table and Pareto charts, and analyze internal/external quality reports for.

Alpharetta, GA

Proactively provide phone support in an inbound and outbound call center environment. Execute troubleshooting of basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote in access software. Take part in designing call monitoring formats and quality standards. Utilize CMS to compile and track.

Decatur, GA

Dedicatedly functioned under limited supervision, on independent or complex projects. Arranged detail implementation design specifications for software, hardware, cabling, network management, cost analysis and budget request. Performed help desk software/hardware support for over 800 users and 400 workstations in a multi-server environment (Exchange.