Worked directly with current and potential clients to gather required information and file necessary paperwork for review with the acting Loan OfficerKnowledge of current market conditions, lending rates and legalities associated with pre-approving and processing loan applicationsProvide precise and accurate information to clients within an ever-changing marketConduct Customer Service follow up and act as liaison between Loan Officer and Client

Responsible for complete training and testing of new waitresses upon hireExecute impeccable service while creating a memorable and enjoyable experience creating a large return customer baseResponsible for full restaurant set up for opening and tear down at closingGeneral service industry responsibilities and communication with all staff members for a seamless workflow

Trained all new Bartending staff to succeed in a high-volume environment and oversaw their continued developmentAccurately handled multiple cash drawers meeting or exceeding $8,000 in sales nightlyProvided bottle service to a high-end clienteleResponsible for stocking and inventory of all beverages, alcohol, food, and front of house supplies

Bartended in a fast-paced environment with ease and accuracy servicing both the bar and floorCreated a fun experience for patrons with a large return clientele which led to prosperous down-timesResponsible for all general bartending duties including but not limited to stocking, accurate drawers, daily sidework and ensuring a clean and tidy bar

Provided tier 2 customer support to all customers via phonePrimarily provided Unblocking/ Reporting Lost Cards/ Fraud Reporting services to all card membersResponsible for handling all tier 1 customer service escalations

Provided customer support via email and phone for broken devices or product questionsManaged a team of sales and customer service representativesPerformed on going reviews of the team’s communications to customers through recorded voice calls and emailsResponsible for all inbound and outbound customer/vendor callsResponsible for calculating all employee monthly sale bonuses