Bankruptcy Supervisor
CurrentOversee team of fifteen associates to ensure products get properly processed and ultimately out to customers for timely deliveryMaintain close relationship with clients by building rapport and building trustAssist in the development of productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met.Managed several special remediation projects successfully (Interview/Hire large groups of contract workers, quickly train, meet deadlines and ensure timelines are met)Analyze and make improvement recommendations to established departmental processes and proceduresCapable of coaching, counseling and motivating associates to attain optimum performance, productivity levels, and associate moraleEnsure communication and teamwork among staff to aid in the accomplishment of the department objectives. Provide for continued on the job training for all associatesEnsure that all company and HR policies and practices are communicated to department associates and practiced consistently (i.e. Attendance policy, Workers Comp programs, etc.)Monitor operational policies and procedures to ensure the most efficient and effective processing and delivery of orders as well as excellence in customer service levelsManage a portion of department budget (production vs. Hours worked)Responsible for training new hires and reporting progress to upper managementWork closely with upper management to discuss innovative strategies and implementing in order to maximize production while maintaining top notch qualityPrepare and file proof of claims upon receipt of customers notification of bankruptcy Confirm remaining balances on loan account, amount delinquent and due dates to ensure company will receive all funds due through bankruptcy trustee Regarded as top performer in department for nearly four years.Review documents form debtor, trustee and attorneys Handle bankruptcy related calls, emails to avoid customer complaints
