Tabatha H. Email & Phone Number

Gillsville, Ga, Us

Suwanee, Georgia, United States

Suwanee, Georgia

Coordinate and manage training for new CCRs and sales representatives. Develop training materials based on company and system processes. Provide continuous coaching for existing reps. Asses new hire progress both during and after training. Identify skill gaps. Communicate and thoroughly explain new processes to the team as continuous training. Recognize continuous training opportunities for the team or individuals. Interview/hire new candidates for CCR positions. Assigned as Training Supervisor to work on quality improvement and standard cost procedures. Develop training manuals and documents. Train new Key Account Representatives. Wrote and administered performance reviews for skill improvement. Review Credits and RMAs assigned to customer service and established corrective action where appropriate.

Suwanee, Georgia, United States

Effectively handled customer purchase orders, quote requests, returns, expedited orders and resolved customer issues. Accountable for self-performance metrics such as schedule adherence, productivity and quality standards. Appointed the liaison between customers, sales representatives, technical support and production. Developed and maintained strong customer and professional relationships. Mediator between marketing and sales for special pricing, technical and customers/ sales for special fabrication needs. Utilized problem solving skills to determine best method of resolution for complex customer issues/needs

Mall Of Georgia

•Create and maintain strong customer and professional relationships•Assist and predict customer needs•Perform weekly shoe audit•Maintain high standards of visual presentation Ensure all daily duties are completed by the team by deligating task accordingly

•Employee hiring and daily anagement•Training of new employees•Managed employee schedules •Managed Bi-weekly payroll•Determine the needs of the office based on Doctors request•Daily collections and posting/coding •Daily deposits•Patient account management•Global maternity billing/payment plan set-up•Prepare collections data•Create scheduling and EMR record templates•Medical Supply ordering•Medicaid/Medicare credentialing for office•PPO/POS insurance credentialing for office•Maintain/schedule Doctors' Calendar and events•Maintain professional and courteous relationships with medical and business representatives•Managed patient relationships regarding solution requirements and functionality•Input and maintain data of labs and lab recalls as requested by physician•Input patient delivery data•Patient referrals•FMLA forms•High level interaction with patients, patient’s records and insurance benefits•Scheduling of patient visits for multiple locations•Managed multi-line phones on daily basis maintaining an organized structure

High-level interaction with patients, patient records and insurance benefits. Determined the needs of the office based on the Doctor’s request. Maintained professional and courteous relationships with business and medical representatives. Filed medical records and various other pertinent information viable to maintain the business. Scheduled 75+ surgeries per month and maintained the office inventory to exceptional levels.