Reviewing open accounts for collection efforts.Making outbound collection calls in a professional manner while keeping and improving customer relations.Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.Collect customer payments in accordance with payment due dates.Identify issues attributing to account delinquency and discuss them with management.Review and monitor assigned accounts and all applicable collection reports.Provide timely follow-up on payment arrangements.Mail correspondence to customers to encourage payment of delinquent accounts.Faxes documents to accounts and follow up.

. Conferred with customers by telephone and in person to provide information about products or services, took enter orders, cancel accounts, or obtain details of complaints. Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Determined charges for services requested, collect deposits or payments, or arrange for billing. Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Located and monitor overdue accounts, using computers and a variety of automated systems. Arranged for debt repayment or establish repayment schedules, based on customers' financial situations. Advise customers of necessary actions and strategies for debt repayment. Persuaded customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise. Received payments and post amounts paid to customer accounts.