Customer Experience & SellingSales Promotions Assisting store manager with grass root promotions i.e. exterior displays, flyer distribution, calling prior recommendations Show room displaysMonthly "Hot topic" update and communication Tire inspection quality Assist Store Manager with day to day activities Tire product Knowledge with teamMonitor Competitors Understand alternative Tire sourcing

Provide exceptional customer service, greeting the customer in a friendly and professional manner. Offer expert advice in response to customer inquiries, demonstrating specific knowledge of building materials, and related tools. Contribute to overall corporate success by driving sales through the installed and Special Order Sales programs of Roofing, Siding, Decking, Fencing, Storage Buildings and Playsets.Concentrate on building and strengthening relationships with Lowe’s commercial customers, providing the same level of quality service our in-store customers receive. Achieve Commercial Sales unit budget goals by expertly servicing existing commercial customers, while actively pursuing and soliciting new accounts. Also performs other duties as necessary. Embody Lowe’s dedication to exceptional customer service, offering expert advice to customers on products in a variety of categories. Serve as the friendly, knowledgeable face of the Lowe’s sales force, exceeding customers’ expectations with every interaction. Guide and mentor fellow associates by example, by meeting and transcending Lowe’s high service standards.

Utilizes TRUST sales model to engage customers in an effort to understand their needs with an expected outcome of building a solution tailored to each personExecuting transactional follow-up to ensure customer experienceUnderstanding and executing department specific strategy in an effort to grow financial results and provide higher level customer solutionHaving Knowledge of all current offers in store and onlineHaving Knowledge of all competitors weekly adsAbility to provide end to end solutions (Product recommendations based on customers needs)Utilizing multiple resources to get the customer the product her/she needs as quickly as possible (.com, special order, other stores,)Being able to demo the product to the customer to help them get excited about what they are buying as well as learning about the product at the same time.Ensuring that displays were displayed and functioningMaintaining a safe and clean work environment for all employees Maintaining signage and merchandising per SOP guidelinesHiring and Firing of EmployeesAnnual AppraisesTraining of current and new hiresCoaching and Teaching of all new company roll outs (New selling techniques, New benefits or new rewards programs)Working with multiple employees as well as other managers to reach business goals each Day, Month, & Year Resolving Customer issues (In person, Via the Phone or on line)Working with 3rd party deliver to resolve delivery issues or damages that may have happen to customer's property or homes.Relaying day to day and hour to hour follow up with all line level employees as well as my fellow managers and supervisors up to the GM.Counseling of employees Daily, Weekly, and Monthly follow up of current areas of opportunity with the GM Creating positive financial growth within all areas of the storeHelping to resolve any employees conflictStrong Time ManagementSchedulesStrong skills in organization

Help to drive everyday Sales, Profit and Productivity Customer Service Keeping up Merchandise Presentation and Facility Maintenance Inventory ControlSafety, Loss Prevention and Procedural ComplianceMaintaining HR policies within the store

Helping with filing of case files and auditsKeeping all audits and cases filed correct to be found by auditors and lawyersStaying professional and courteous to other schools and companies that the law firm worked with that I would have to call and interact with.WordExcelMaking copies/faxes for all lawyers and auditors

Manage daily shiftsOpening and closing of the storeDepositsOrdering and receiving of supply's and merchandiseChanges ordersHiring and Firing of employeesNew Hire TrainingCounting TillsHelping to create a challenging but fun environment for employeesHelping customers find whatever they may needResolving customer issuesSetting up and taking down old displays Inventory integrity

Check Customers orders out as pleasantly and accurately and effectively as possible Serve customers in a friendly and courteous mannerBuild customer confidence and loyaltyFulfilling the customers expectations of continual good serviceWorking in a continuously busy environment