- Inputting budget information and preparing cheques for clients- Preparing, filing, and sending out legal documents, including a davits- Covering reception, answering calls, and managing daily mail delivery- Organizing and maintaining client records and o ce supplies- Assisting with scheduling, report preparation, and administrative support tasks.

- Processed customer orders via mail, email, and phone- Accurately entered clients' personal and billing information- Monitored stock levels and notified departments of low supplies- Ensured timely order delivery and inspected shipments- Handled transactions, resolved customer inquiries, and closed cash registers accurately.

Led a team of 30+ employees in a fast-paced call center environment- Trained and onboarded new employees, resulting in high retention and exceptional performance- Developed and implemented strategies to consistently achieve and exceed monthly targets- Maintained and updated knowledge articles, ensuring sta had access to the latest information- Regularly conducted performance reviews, o ering constructive409 Old Highway 17 Plantagent, ON K0B 1L0 (613) 867-8153 Tabatha.Krupp@gmail.comSKILLS- Leadership and team management- Strong organizational and time management abilities- Proficient in Microsoft O ce Suite (Word, Excel, Outlook, PowerPoint)- E ective verbal and written communication skills- Attention to detail and accuracy in data entry and record-keeping- Customer service excellence and interpersonal skills- Inventory management- Goal setting, performance management, and strategic planning- Problem-solving, conflict resolution, and decision-making under pressure- Filing, document management, and maintaining confidentiality- Collaboration with cross-functional teams and feedback and personalized coaching- Facilitated team meetings to drive motivation and align team goals- Resolved escalated customer issues and provided support to team members in challenging situations- Collaborated with upper management to streamline processes and improve overall team e ciency.

• Created and administer ongoing training programs for new and current employees• Developed classroom teaching strategies including multi-media presentations with the Training Management team.• Assisted Quality and Leadership Team to improve processes of the program• Created revisions to Policy and Procedure and/or work process development• Designed and Implemented client-focused Training Curriculums, integrating the Program to assist management with business development and lead generation efforts

• Effective verbal, written and interpersonal communication skills for dealing with internal and external customers• Performed daily floor management of the call center which consisted of a total of 60 employees.• Participated in a team oriented environment to guarantee optimal customer service• Assisted customers by phone to detect technical problems• Trained and supervised associates• Created a guideline for mentors, who aided individuals in making the transition from the classroom to the phones.

• Assisted in marketing and event planning efforts to increase sales.• Managed relationships with customers and vendors ensuring expectations were met.• Assisted in human resource functions including staffing, training, scheduling, recruiting,...• Oversaw and calculated inventory counts on monthly basis.• Designed in-store displays to effectively showcase various merchandise

• Operated the cash register and handled return and exchange requests.• Provided outstanding customer satisfaction with a friendly disposition and problem solving skills utilization• Responded to and resolved customer complaints• Trusted with responsibility to help open and close the store