• Facilitate Agile Ceremonies such as Backlog Refinement/Grooming sessions and Sprint Reviews.• Create feasibility documentation for requests for new solutions.• Collaborate with QA Lead to provide guidance on test plans and scripts for user acceptance testing and development of automated test processes.• Facilitate product design reviews to provide input into functional requirements, product designs, schedules or potential problems.• Manage feedback loop and organize delivery of enhancements.• Disaggregate project requirements into DevOps epics and product backlog items; ensuring developers have all details to implement stories.• Directed continuous improvement of process and execution methodologies.• Development of the strategic direction and roadmap for business solutions development.• Led implementation of a continuous integration and continuous delivery (CICD) pipeline using Microsoft Azure DevOps.• Managed migration of databases and applications to Microsoft Azure cloud environment. • Shifted business solutions development and system integrations to Azure serverless application services.• Managed and resolved over 200 support tickets per month in ServiceNow, achieving a 95% satisfaction rate and reducing average resolution time by 30%, leading to improved user satisfaction and decreased system downtime.• Managed the implementation of automated unit, functional, and performance tests as part of the CICD pipeline.

-ERP Business System Analyst in the Office of Academic Affairs-Design, develop and implement new or improved business processes for PeopleSoft Campus Solutions Academic modules & Query manager tools-Modifies & maintains 2 MS Access databases using VBA-Design, develop and implement new SharePoint system to improve end user business processes-Prepares business cases for proposed processes-Develops documentation of systems, processes, and end user training documents-Designs reports for system performance-Leads organization changes, implementation and communication plans

Served as one of seven analyst on a global project team to develop and implement two learning & career development programs for over 300 new and experienced hires within the organization(Shell Graduate Program and Shell Technical Advanced Program). Development of these programs required establishing rapport in working with Senior Executives, Technical Managers, SME's and new hires to identify technical requirements and ensure that learning objectives and career development was achieved under the "on the job" based learning model. Experience with SharePoint, Cognos and advanced Excel functions were required for reporting program progress to all levels of stakeholders.Highlights:-Shell Graduate Program and Shell Advanced Technical Program were both recognized as an industry standard of career development for new and experience hires

• Provided resources and professional development presentations for other instructors in Alief, Dallas, and Houston Independent School Districts.• Managed a team of 7 educators to achieve top results on standardized tests.• Served as instructional & curriculum specialist for team• Created and differentiated curriculum and instruction for various types of learners and learning disabilities• Liaised between fellow colleagues and administration as a part of instructional leadership and an active member of Safe & Civil Schools committee• Initiated and encouraged use of new technology to enhance learner performance and retention• Facilitated professional development opportunities for staff

• Provided resources and professional development presentations for other instructors in Alief, Dallas, and Houston Independent School Districts.• Managed a team of 7 educators to achieve top results on standardized tests.• Served as instructional & curriculum specialist for team• Created and differentiated curriculum and instruction for various types of learners and learning disabilities• Liaised between fellow colleagues and administration as a part of instructional leadership and an active member of Safe & Civil Schools committee• Initiated and encouraged use of new technology to enhance learner performance and retention• Facilitated professional development opportunities for staff