Tabatha T. Email & Phone Number

Greater Denver Area

Effectively managing high volume incoming phone calls while exceeding performance standards and customer experience including attention to SLA. Communicate and troubleshoot with end users, with various technical experience, to properly troubleshoot issues with Verifone, Ingenico, and Equinox credit card terminals. As well as supporting online payment gateways. Troubleshooting ranges from connectivity issues, software installation, system changes, and general account questions. Detailed logging of issues and resolutions within proprietary tracking system. Fast-tracked through technical trainings to advanced tech support- basic training was taken one week with advance training the following week.

Remote

Investigating accounts for fraudulent use. Including excellent attention to trends and fine details. Exceeded metrics and productivity while working in a full-time remote position. Independent and able to self-start while also working remotely within a team.Assisting other representatives with any questions or training, as needed. ZenDesk and Desk ticket system knowledge. CSRWorking to resolve customer inquiries as quickly and accurately as possible, sometimes with minimal information.Good customer service with attention to details within responses to end users. Including knowledge of provided macros and modifying when necessary.Knowledge of systems used to help with troubleshooting complex issues.Assisting other representatives with any questions or learning new skills. Supporting management teams with requests that require additional permissions and monitoring chat rooms when needed.Knowledge of Desk and Zendesk ticket systems.

Bachelor Of Technology - Btech, Information Technology

Associate'S Degree, General Studies