Terri Brannan Email & Phone Number

Boise, Idaho, United States

Boise, Idaho Area

● Supported ten Directors of Operations and 83 restaurants, assisting in hiring front line and management staff. ● Helped to identify turnover challenges, reducing Division-wide manager turnover● Collaborated with Directors of Operations and Operations Senior Vice President to develop and track succession plans to ensure strong talent bench, and high rate of leader development.● Supported six restaurants in Canada, building internal leadership bench, reducing manager turnover.o Adapted necessary processes and materials for Canada restaurants modeled on new initiatives from U.S.o Grew two additional Canada Olive Garden locations.● Designed and implemented hiring procedures for California restaurants compliant with local labor laws.

Denver, Colorado, United States

● Assembled and traveled with team of FOH and BOH frontline trainers to open new Olive Garden restaurants.● Prepared and oversaw training of 180 frontline team members over one-week period, holding trainers accountable, and compiling summary reviews of their performance.● Successfully trained new Olive Garden team members in 56 new restaurants across the U.S.

Orlando, Florida, United States

● Supported management teams in training of new operations managers through 13 week MIT program.● Developed, designed, edited, and distributed materials used at all stages of MIT training, including special projects around updates and initiatives.● Facilitated workshop classes each week, focusing on developing MITs as leaders equipped to drive performance in restaurants.

Iowa, United States

• Consistently lead in sales per guest and guest satisfaction.• Successfully onboarded and trained newly hired servers, and mentored for strong performance.• Increased Service staffing to improve guest satisfaction scores• Ensured proper scheduling to reduce employee dissatisfaction and increase retention