Tabatha Radford Email & Phone Number

Rocky Mount, North Carolina, United States

Tarboro, Nc

*Communicates with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold*Receives incoming calls and determines the nature of each call and directs the caller to the appropriate person or department in a timely fashion*Takes thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave and communicates messages to appropriate parties in a timely manner*Assists with filing duties, prepares outgoing mail for delivery and other administrative tasks as needed*Interacts daily with Customers, Sales Managers, Sales Associates, Service Managers, Cashiers, and Insurance Companies in a friendly, professional, courteous and efficient manner*Keeps itineraries of specific people and handles tasks that need immediate attention in the absence of those people*Operates equipment and software such as word processor, computer/word processor, copier, fax, scanner, etc*Assists Body Shop Manger with damage appraisals and works with insurance companies to manage the claims for customers*Keeps customers informed throughout the repair process and follows up to ensure customer satisfaction with repairs

Mebane, North Carolina

*Coach, develop and maximize the success of all associates*Responsible for driving expectations and ensuring accountability*Maximize sales potential by coaching associates behaviors*Support team building activities and ensure team communication*Recruit, hire, and train staff while retaining top talent*Analyze business and create action plans*Execute Workforce Management practices*Drive merchandise flow by implementing company selling strategies*Manage controllable expenses and protect store assets *Maintain Lucky Brand policies and procedures*Lead consistent focus on delivering an exceptional customer experience*Establish customer satisfaction and a positive in-store experience

Greensboro/Winston-Salem, North Carolina Area & Salt Lake City, Utah Area

*Responsible for all aspects of managing a single retail store*Complete operation liability to achieve sales, service, and customer satisfaction*Ensure profitability goals for the store in compliance with company procedures*Develop and execute short and long-term plans to achieve goals*Ensure the maintenance of expected operational and merchandising standards*Provide effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities*Ensure staff maintains store presentation and supports brand consistency*Handle store level loss prevention issues