Tabetha Wilson Email & Phone Number

Albany, NY, US

Albany, New York Metropolitan Area

Housing and Support Services (HSS) administers an array of programs to address the problems of homelessness in the State. These programs provide a continuum of services for homeless, at risk and low-income households. HSS programs are designed to prevent homelessness, provide shelter for the homeless, construct supportive housing for the homeless and offer.

Albany, New York Area

Bureau of Program Operations * Assist with oversight of performance and provide technical assistance to all counties local social service districts Special Collections Unit * Responsible for the application of funds collected resulting from the intercept of taxes, lottery, and passport denial. Projects * Developed table and prototype for tracking and.

Menands, NY

• Provide NYS Medicaid billing and claim submission training to individual providers, facilities, and groups
• Explain eMedNY claims processing from provider enrollment to the issuance of checkso Group training sessions are regularly offered (Seminars or online Webinars) statewide for new providers, physicians, dentists.
• Updated Customer Service Representatives training documents and assisted with new hire training
• Suggested usage of checklist for Electronic Funds Transfer/Electronic Remittance Advice PDF Initiative
• Knowledge Transfer for Research Unit (Provider Services) Documented all procedures of prior Research Unit Representative Prepared training materials and resources for new hires Assisted in day to day operations during.
• Assumed responsibility for maintenance of seminar registration/surverys and onsite and weekly report files

East Greenbush, NY

• Assisted with the planning and implementation of North Carolina surge call center in East Greenbush, NY
• Conducted training courses for 70 customer service agents
• Prepared for navigation and operation of new multi-payer claims management system for NC Medicaid
• Training delivered via presentation and intensive hands also contributed additional lesson plans, developed handouts, training materials and exercises
• Occupied management and supervisory roles for training class and customer service agents Significant Accomplishments
• Assisted in the planning and implementation of the training modules

Menands, NY

• Inbound and outbound calls, faxes and emails to resolve provider and Medicaid recipient inquiries
• 3 consecutive months obtaining employee awards and certifications; In first 6 months acquired two skill sets Significant Accomplishments
• Special Projects Hurricane Sandy Overnight Contingency Team - Emergency Overnight hours to aid pharmacies with prescriptions assisting areas affected by Natural Disaster Enrollment Inquiries and ePACES Enrollment.
• Promoted to Department Senior in first year Outreach to Providers who would fail validation in MEIPASS (incentive program)
• Developed Employee Key Result Area Matrix

Albany, NY

• Subcontractor for NYS Child Support Enforcement Bureau
• Inbound and outbound calls, faxes and emails to resolve erroneous payments and other child support or payment processing related inquiries
• Reconciled errors with check and electronic funds transfer payments from employers and agencies
• Assisted with the promotion and increased conversion from paper checks to electronic funds transfer
• Processed and maintained records for employer/vendor W9 requests
• Reviewed and corrected data in account reconciliation templates for large EFT transactions in Excel

Albany, NY

• Subcontractor for NYS Child Support Enforcement Bureau
• Data entry of state and federal mandated documents consisting of...Wage Health Benefits Report, New Hire Report, Putative Father Registery, Health Insurance documents etc… Significant Accomplishments
• Speed and Accuracy
• Acquired skill set and aptitude to enter majority of forms in the span of a few weeks that my colleagues who may have worked in the department longer did not
• Quickly Rose to Level of QA
• Performed QA and Supervisor Review of my peers work

Albany, New York

• Subcontractor for NYS Child Support Enforcement Bureau
• Resolution and guidance for consumer inquiries related to child support enforcement collection and establishment
• Engaged in advisement of step by step instructions to resolve child support related issues
• Served as mentor/floor support to new hires and trainees, also performed technical support on help desk/supervisor callsSignificant Accomplishments:
• Assisted with the transition to and training agents to become accustomed to Oracle based computer system for document calls
• Developed concept of Training Bay to be used with Employer Outreach Department

Office Of Nonpublic Schools, Albany NY

Assisted with the management of programs concerning nonpublic schools; chartering and incorporation procedures; and the administration of related rules, regulations and laws concerning 5000+ nonpublic schools and education organizations.Handled vast majority of department’s calls, along with some emails and correspondence from the general public.

Community Building In Action, Rochester NY

Engaged and supported neighborhood organizations and block groups throughout RochesterProvided training and services, to people in poverty Supported initiative to check homes for lead