Tabia Macdonald Email & Phone Number

Canada

Canada

•Define the governance and business processes for the Digital Advisory Division•Oversee the development of the Division strategy and alignment with SysGen’s other service offerings•Drive marketing and sales initiatives as they pertain to the Division•Manage the Digital Advisory Team and serve as first point of escalation for any client issues•Serve as an individual contributor and manager to drive implementation of client technology digital transformations and process solutions from concept to completion•Oversee the Digital Advisory Team consisting of staff and consultants in business analysis, project management, systems analysis and change management to ensure alignment with stakeholder business and system requirements •Develop strong understanding of the client’s organization & structure, product/services mix and stay aware of client news and changes to provide IT strategy consistent with their business needs•Build collaborative working relationships across all levels of client’s organizations and with external partners

Calgary, Canada Area

• Identify and document business problems and develop business cases to propose solution options• Analyze and interpret client business needs by gathering and documenting user requirements• Facilitate business analysis sessions and workshops • Identify risks, dependencies, and constraints while developing plans to mitigate and address any concerns• Research software and hardware products; perform industry benchmarking• Model, analyze, and revise business processes and procedures (use cases, user stories, process maps, etc.)• Drive implementation of technology and process solutions from concept to completion• Align stakeholder business and system requirements to overall client objectives and strategy• Develop strong understanding of the client’s organization & structure, product/services mix and stay aware of client news and changes to provide IT strategy consistent with their business needs• Build collaborative working relationships across all levels of client’s organizations and with external partners

Calgary, Canada Area

*Manage a portfolio of clients to ensure the highest levels of customer satisfaction * Coordinate the delivery of the Monthly, Quarterly or Semi-Annual Business Reviews for Managed Services clients; regularly elicit feedback and serve as a client advocate*Develop understanding of clients' organizations in order to provide IT strategy consistent with their business needs*Assist clients while collaborating with internal SysGen departments to maintain client IT budget direction, identify and pursue account penetration opportunities; facilitate sales cycles

Calgary, Canada Area

*Created professional resumes, cover letters, and thank-you letters within a 24 – 48 hours turnaround time for customers in Canada and the United States; provided clients with job search advice*Researched, wrote, and edited web content and newsletters*Provided administrative support for a registered psychologist, including pre-screening and scheduling clients

*Proactively monitored high-revenue steel and forestry customers’ rail shipments to ensure smooth delivery of product*Avoided significant business impacts by ensuring timely empty railcar delivery to customers*Resolved problems according to established business processes and procedures; documented all customer contact in an internal tracking database*Demonstrated exceptional multi-tasking and prioritizing abilities while managing high-volume internal and external customer requests via email, phone, and fax*Trained and mentored new staff*Analyzed and reviewed historical data and collaborated with multi-disciplinary team to resolve systemic issues; created reports for upper management and customers

*Managed an active caseload of Worker’s Compensation Board clients performing career counselling, training on the job contracts, supported job search, resume writing and labour market analysis*Coached clients in behavioural descriptive interview questions; recorded interviews with clients to analyze responses and provide feedback*Interviewed clients thoroughly to identify transferable skills, work interests, restrictions, barriers, education and work history in order to produce realistic job targets*Wrote comprehensive reports for WCB within mandated deadlines*Created a training manual for completing WCB reports; developed Excel tracking for client caseloads

*Maintained a large caseload of clients (60 – 120 per month) effectively providing employment counselling to adults applying for Social Assistance*Created resumes for all clients entering the program and completed written reports updating Social Services on clients’ job search progress within mandated deadlines*Developed written and oral material for various job search workshops, including handouts and worksheets; facilitated “Internet Job Search” workshops*Trained and mentored new staff members

*Created and administered forms to all staff in order to update HRIS system*Wrote job postings and offer of employment letters for temporary, contract and regular staff and provided new staff orientations*Completed pre-screening and reference checks on potential candidates*Responsible for completing the payroll of all temporary and contract staff*Conducted an internal audit on all active company files

Bachelor Of Arts (Ba), Sociology

Business Analysis Extension Certificate, Business Analysis