Shah Newaz Tabir Email & Phone Number

Oakville, Ontario, Canada

Toronto, Ontario, Canada

· Worked closely with clients to gap the bridge between their business and technology needs to facilitates business requirements and build lasting customer relationship· Co-ordinated project activities with both Internal and Client Teams to help develop customized CRM solutions catered to their business scope and needs· Worked with clients to extracts and transform significant client data and helped import said data changes using in-built system ETL tools· Experienced in building workflows, business rules, processes, dashboards, charts, views and wizard-based reports along with Site-Map modification via the classic and the latest Power Apps and Power Automate systems· Gained expertise in configuring security roles, business units, teams, field security profiles, call outs to API and CRM plugins and integration with various third-party applications· Documented knowledge-based articles for consumption and to help teams evaluate prospects for future improvements· Provided business and technical support to internal staff and clients on hardware and software components, troubleshooting issue to identify root cause and provide preventive resolution

Toronto, Canada Area

• Provided business and technical support for our customers and internal staff on Salentica’s Microsoft CRM, SharePoint, and Salesforce Technologies, as well as in-house hardware/software components• Managed support incidents using our in-house software and processes to exceed client expectations and service level agreements• Escalated product issues with development team, account managers, and externalsupport as needed• Acquired and maintained ongoing knowledge and expertise of Salentica, Microsoft andSalesforce software• Performed routine software installation and upgrades for both client and in-house software

Toronto, Canada Area

• Worked with the POS system and resolved all customer complaints in a professional manner while prioritizing customer satisfaction.• Worked along-side with Geek Squad in trouble shooting various computing systems and software’s.• Answered telephone calls promptly and derived to provide accurate information with a keen understanding of the technology.

Toronto, Canada Area

• Operated POS cash register by monitoring cash limits and handling over 60 transactions on an average daily. • Provided excellent customer service by responding in a calm and professional manner.• Worked with teams and followed the chain of command to ensure highest quality service is provided.