Tabitha Benson-Calloway Email & Phone Number

United States

-Managed multimillion dollar budget for all retail stores-Responsible for full process of all new technology rollout, including choosing vendors/product, training in-store staff, and writing standard operating procedures-Controlled costs to keep business operating within budget while increasing profits, returning a fiscal savings of >$15k in 2022-Streamlined tech support systems via training, checks, and balances, to empower shop managers to troubleshoot problems on their own-Improved safety procedures to create safe working conditions for employees-Hired and managed contractors, evaluated and chose layout details, coordinated vendors, ensured seamless store opening eventsPeople Skills: Management,Training & Development,Goal Setting, Hiring, Improvement Plans, Team Development, Employee Engagement, Conflict Resolution, Leadership DevelopmentTech Skills: Shopify, Newstore, NetSuite. Merkai, Deputy, Avalara, Rockbot, Omni Counts,Zoom, Roam, Device Management,Microsoft Office SuiteRetail Skills: Payroll Analysis & Management, Retail Sales Analysis,Change Management, Multi- Unit, Strategic Planning, Inventory Management, Merchandising, Store Design, Store Budgets, Banking Accuracy, Contract & Lease Negotiation, Competitive Sourcing, Data Analysis

Award:"Top Hatter" (best performer in Goorin retail division) 2019

-Managed 10 stores of 50 employees, responsible for an annual multimillion dollar operating budget

Store Awards:Best Overall Metric Scorecard (2017, company-wide)Most Improved ADS (2017, company-wide)Most Improved to LY (2017, company-wide)

Co-Owner, Co-Founder, Buyer-Launched community-based startup featuring ethically-sourced and local brands and artists-Responsible for merchandising, buying product, and negotiating with brands such as TOMS-Responsible for developing and executing action plans that drove sales with consistent year-over-year growth-Created and maintained customer-centric culture to drive shopper satisfaction and expand base

-Implemented clienteling program in-store, including training all sales associates, resulting in an additional $1 million in revenue at Emeryville location-Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success-Trained and guided team members to maintain high productivity and performance metrics

AwardMost Improved ADS (2007, West Coast area)

AwardTop Volume Shop(2001, West Coast area)

AwardBest Sales Associate (1999, company-wide)