Tabitha Bobbitt Email & Phone Number

Morrisville, North Carolina

· Lead in completion of claim appeals· Coordinates financial aspects of healthcare services to ensure patients and healthcare providers have treatment access· Increasing quality scores for team to 93% average by utilizing side jacking and coaching to implement quality adherence· Resource for troubleshooting password resets and all technical aspects for.

Morrisville, North Carolina

Evaluate program enrollment forms for data integrity, and coordinate data processing· Assist with insurance benefit investigations, and triage cases according to procedure· Responsible for providing elite customer service by delivering effective solutions for client healthcare concerns to meet service level agreements· Lead in completion of benefit.

Cary, North Carolina

· Completed benefits investigations and prior authorizations within company deadlines· Utilized all resources to obtain insurance coverage information for ordered services· Communicated with providers and insurance carriers with patient updates while documenting the pharmacy information system· Disseminated information for patients regarding their pharmacy.

Morrisville, North Carolina

· Generated outbound calls to insurance carriers and agents to verify premium payments for homeowner’s policies and payment verification information· Updated homeowner’s policies with renewal information· Processed non-escrow accounts for homeowner’s policies reducing the amount of customer call-backs

Raleigh, North Carolina

· Handled heavy inbound call volumes delivering winning customer satisfaction· Acknowledged telephone inquiries and complaints using company procedures· Researched and resolved customer inquiries resulting in 95% completion rate· Educated customers about service options and upsold customers by 15%

Raleigh, North Carolina

· Greeted and assisted customers with open-ended dialogue· Provided guidance in women’s fashion and latest trends· Ordered customer special orders for irregular sizes and addressed all caller’s questions· Operated cash register to include receiving cash, checks, credit card payments, store refunds, and exchanges· Collaborated inventories and stocked store.

Raleigh, North Carolina

· Coordinated daily work assignments and created employee’s schedules· Conducted daily meetings to ensure all company expectations were achieved· Issued and received cash to cashiers for transactions from registers and assigned work assignments· Inventoried, ordered, and stocked store merchandise on a weekly basis· Advised management on personnel and.