We assist small to medium companies with VoIP Setup, Infrastructure Deployment, Electronic Recycling, IT Asset Disposition (ITAD) Data Recovery & Security, Electronic Media Repair and Recovery, IT Asset Management, Online Courses Implementation and Cloud Computing Migration. We provide a free cloud readiness assessment and cloud migration plan to assist with creating a road-map for migrating to the cloud. Assist companies with creating and marketing their online courses. We… Show more We assist small to medium companies with VoIP Setup, Infrastructure Deployment, Electronic Recycling, IT Asset Disposition (ITAD) Data Recovery & Security, Electronic Media Repair and Recovery, IT Asset Management, Online Courses Implementation and Cloud Computing Migration. We provide a free cloud readiness assessment and cloud migration plan to assist with creating a road-map for migrating to the cloud. Assist companies with creating and marketing their online courses. We also provide IT asset disposition (ITAD), which is our protected approach to recycle computer equipment for customers which includes recycling, reporting and logistics. Provides on-site hard drive shredding, data destruction (DOD Level 3 HD Erasure), data destruction certificates, asset recovery, and HIPAA compliant services. Show less

Technical project lead for onboarding and offboarding St. Francis Hospital - Bartlett ambulatory clinics. Onboarding responsibility includes site & HIPAA risk assessments, ordering hardware and software for medical professional and staff members, active directory & KACE management of devices, determining network scheme for the facility, asset and inventory management, setting up network hardware, training and technical support for each facility, setting up hardware and software for the clinic… Show more Technical project lead for onboarding and offboarding St. Francis Hospital - Bartlett ambulatory clinics. Onboarding responsibility includes site & HIPAA risk assessments, ordering hardware and software for medical professional and staff members, active directory & KACE management of devices, determining network scheme for the facility, asset and inventory management, setting up network hardware, training and technical support for each facility, setting up hardware and software for the clinic. Off-boarding responsibilities includes inventory and site assessments, decommissioning network switches and routers, scheduling vendors to pick up leased equipment, packing and shipping IT hardware for redeployment and IT asset disposition. Other duties: technical training and support, maintaining vendor relationship, internal communications and change management. Worked closely with physicians, hospital executives, practice managers and staff on IT projects, solutions or issues. Additional responsibilities include leading / training new team members and delegating work assignments/discretionary projects.Part of NTT Data SME travel team, responsibilities includes transitioning Tenet ambulatory clinicsfrom NextGen EMR to Athena EMR (electronic medical records). Some duties include onboardingand technical leadership, infrastructure deployments and support of Tenet Healthcare ambulatoryfacilities within the United States. Formulates systems scope and objectives based on both end-users needs and a thoroughunderstanding of business systems, applications and industry requirements. Administer supportand training for software (Windows10, Windows 7, Office 365, Office 2016). Lead windowsoperating systems upgrades (Windows XP to Windows 7, Windows 7 to Windows 10). Deployedvarious hardware from Cisco routers & switches, VoIP phones to PCs, printers and associatedperipherals. Utilize ITIL standards for Incident, request, configuration, change, and problem management. Show less

 Resolved complex technical hardware and software issues through verbal, email, remote desktop or face-to-face communications. Tracked / escalated issues and document resolutions.  Researched and analyzed system application needs and problems for 1500 legal employees of Baker Donelson. Additionally, resolved small to medium problems and solved solving technical issues.

 Successfully setup and documented 423 test cases. Implemented approximately 100 IT projects to support the company’s business objectives. Evaluated and recommend software for business processes.  Provided data security for the Methodist LeBonheur Hospital EHR (electronic hospital records). Trained 1100 end users on Windows OS, EHR/EMR (electronic hospital records / electronic medical records), Microsoft Office applications, additional software and hardware peripherals.