Community Manager
•Monitor social media responses across platforms such as Instagram, Twitter, Facebook, LinkedIn, and Yelp•Proficient in Sprout, Sprinklr, and Meltwater software •Write unique responses for customers in a timely and empathetic manner•Craft and implement digital reputation management strategies for regional brands, handling thousands of customer messages per month•Led training for coworkers to increase confidence and unify client’s brand voice•Identify oversights to anticipate problems •Communicate with clients including Hal Smith Restaurants, SONIC Drive-in, and a prominent electric company servicing the OK and AR regions