Tabitha Cole Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama, United States

• Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
• Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
• Researched, identified, and responded to client inquiries expeditiously, providing reactive and proactive customer support.
• Processed liability claims and incident reports for submittal to third party administrators. Applied audit fundamentals to identify risks and develop action plans.
• Supported and directed internal audits.
• Managed completion of planned audits, reviewed records, and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.

Birmingham, Alabama, United States

• Participated in division safety and security meetings and joint safety task force meetings.
• Maintained risk identification programs to reduce potential losses from workers' compensation and general liability insurance issues.
• Created monthly, quarterly, and annual reports to accommodate insurers, auditors, and workers' compensation division.
• Oversaw risk identification, operational weaknesses, and validation of corrective action plans.
• Updated emergency preparedness resource materials plan to comply with federal and state regulations.
• Provided excellent service and attention to customers when face-to-face or through phone conversations

Birmingham, Alabama, United States

• Verified available hours against listed amounts when calculating leave time.
• Managed payroll for hourly and salaried employees.
• Classified, sorted, and filed correspondence, articles, records, and other documents to maintain organized filing system.
• Identified, researched, and resolved issues with hours worked.
• Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes, and earnings.
• Analyzed, reported, and maintained revenue reports to document proceeds and expenditure trends.

Birmingham, Alabama, United States

• Managed files and payroll for employees.
• Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
• Responded to requests for information as company expert on payroll operations.
• Verified previous employers and other references to determine applicants' employment acceptability.
• Developed job postings, recruited candidates, and scheduled interviews to fill vacant positions.
• Reviewed all candidate documentation, including identification, references, and background checks in alignment with hiring protocol.