Tabitha Colwell, Phr Email & Phone Number

Rippling helps businesses manage every employee system—their payroll, benefits, computers, apps, and more—all in a single, modern platform.By connecting every system in a company to one employee system of record, businesses can automate all the manual work they normally have to do to make employee changes. Take onboarding, for example. With Rippling, you can set up a new employees’ payroll, health insurance, laptop, and apps like Gmail and Slack—all in just 90 seconds.Based in San Francisco, CA, Rippling has raised $190M from top-tier investors, including Kleiner Perkins, Initialized, and Threshold Ventures.

Rippling helps businesses manage every employee system—their payroll, benefits, computers, apps, and more—all in a single, modern platform.By connecting every system in a company to one employee system of record, businesses can automate all the manual work they normally have to do to make employee changes. Take onboarding, for example. With Rippling, you can set up a new employees’ payroll, health insurance, laptop, and apps like Gmail and Slack—all in just 90 seconds.Based in San Francisco, CA, Rippling has raised $190M from top-tier investors, including Kleiner Perkins, Initialized, and Threshold Ventures.

Coach, mentor and develop a 20-person team of managers and individual contributors, responsible for implementing Arcoro’s HCM Suite. Provide leadership to multiple implementations and empower a cross project / cross functional team to deliver solutions to our clients. Manage team headcount and resource allocation to functional budget. Establish clearly defined goals, objectives, responsibilities, and development plans for each member of the team. Oversee new team member onboarding, training, and ongoing development, including development of peer mentor plan.Provide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriate. Prepare and deliver team member performance reviews.Manage day to day team member issues and conflict resolution. Manage relationship with senior client contacts and other leadership to provide direction and oversight to large client implementations.Ensure all client-initiated and internal escalations are resolved timely.Create, monitor, deliver, and meet monthly metrics with the implementation of standard training curriculums, implementation checklists, guides, and processes.Implemented cross-platform project plans with a focus on time to value, reducing implementation cycle time by 50%.Re-allocated resources and streamlined processes to eliminate project backlog.Implemented multi-module CSAT survey and produced action plans to drive improvements and create referenceable clients.

Owned the most complex support cases from peers within the Product Support and Customer & Partner Support teams.Responded to incoming support requests via chat, email, and phone channels, with an added focus on escalations, as needed.Stayed up-to-date on Development issues and deployments via cadenced Development team meetings.Curated and maintained a knowledge resource of common bugs, Development team progress, and known workarounds or solutions for the Product Support team.Provided deeper investigation of tickets related to product bugs and wrote detailed bug reports, with insights to pervasive or high-priority issues and needs.Maintained and demonstrated up-to-date technical and practical product knowledge.Conveyed clear, timely, and accurate expectations and resolutions to stakeholders.Served as a resource to other Specialists on the team for specific product and process knowledge.

Franklin, Tn

Coordinated with internal resources and clients/vendors for the seamless execution of Human Resource Information System projects.Partnered with relevant stakeholders to define project scope and objectives and ensure technical feasibility.Ensured that all projects were delivered accurately, timely and within scope.Met with clients to establish expectations and clarify specific requirements of each project.Developed a detailed project plan to monitor and track progress, adjusting project scope and schedule as necessary to meet defined objectives.Managed the relationship with the client and all stakeholders, including conducting regular status meetings and reporting updates to management as needed.Created and maintained comprehensive project documentation, reports and client training materials.Delegated project tasks to junior team members as necessary. Tracked project performance to analyze the successful completion of short and long-term objectives.Completed module builds for Applicant Tracking, Benefit Management, Performance Management, Time and Labor Management and Workflow Management.Conducted quality assurance testing to ensure accurate final product.Stayed up to date on industry trends and professional certification by regularly attending training sessions, seminars and classes.Assisted department manager with backup duties as necessary.

Greater Nashville Area

Managed implementation team of eight direct reports responsible for Payroll, HRIS and TLM products. Coordinated internal resources and third parties/vendors for the successful completion of Payroll, HRIS and TLM projects.Acted as liaison between Sales and Operations to maximize communication and ease of product implementations.Facilitated systems and skills training for internal staff and clients. Developed and managed relationships with partners and vendors.

Greater Nashville Area, Tn

Acted as HRIS Subject Matter Expert, fielding questions from internal staff and clients, as well as developing comprehensive training plans and system documentation.Delegated HRIS, payroll and TLM implementation and support responsibilities to Specialized Services team to achieve project objectives.Conducted systems and industry related training sessions for implementation, support and sales staff.Assisted department manager with backup duties as necessary.

Greater Nashville Area, Tn

Developed product documentation for HRIS and payroll system.Trained and provided ongoing support to clients.Demonstrated HRIS and payroll system for potential clients.

Goodlettsville, Tn

Assisted with employee hiring, on-boarding and terminations.Managed semi-monthly payroll, system and procedures.Played key role in HRIS system implementation.Managed employee benefits.Aided with implementation of employee training and creation of training materials.Compiled and maintained spreadsheets for production and compensation reporting.Created and maintained employee databases.Organized company events including budget development, catering, event space, travel and accommodations for over 250 employees.Aided in preparation of employee reporting including EEO-1, I-9 and W-2.