Tabitha Costello Email & Phone Number

Reston, VA

Reston, Virginia, United States

Reston

Reston, VA

Web Project Management, Strategy, Content management and UX for 15departments.Content Strategist for multiple departments and fundraising board.Training of staff on content development and technical programs, including classroom andindividual trainings and troubleshooting.User Experience: Conduct research and work with stakeholders to produce personas.

Works with Subject Matter Expert committees to manage item creation and upload.Maintained and authored new content for the company website.Led Recertification Committee to add new policies so the certified members would have a better understanding of the recertification needed.Raised the certified member retention rate from 70% to 89% by implementing new.

Responsible for Access database administrationServe as administrator of special interest e-groupRespond to member inquiries via telephone, fax and emailProcess member applicationsProvide administrative support to certification programProcess accounts payable requestsServe as liaison with state affiliate groups and key outside vendors

Managed the Portfolio Review programAnalyzed applicant qualifications to meet established criteria.Coordinated appeals processServed as liaison with eligibility review committeeWorked with schools to ensure receipt of proper documentationWorked with test vendor and candidates to ensure delivery of score reportsProcessed certificates and coordinated mailings

Processed applications for certificationReviewed applications for accuracy and completenessMaintained eligibility databaseServed as primary staff contact for applicants regarding eligibilityMatched transcripts and diplomas with incomplete applications

Responded to all inquiries from customers and various departments.Fulfilled requests for written program materialsHandled confidential matters regarding candidates and certificate recipients