Tabitha Costello Email & Phone Number

Reston, Va, Us

Reston, Va

Reston, Virginia, United States

Reston

Reston, Va

Web Project Management, Strategy, Content management and UX for 15departments.Content Strategist for multiple departments and fundraising board.Training of staff on content development and technical programs, including classroom andindividual trainings and troubleshooting.User Experience: Conduct research and work with stakeholders to produce personas, userjourneys and IA.Campaigns: Coordinate with social media manager and stakeholders on cross‐channelmarketing of new and timely web content.Team Leadership: Assist with onboarding and mentoring of new team members, Introduceand test new software to determine if the team should utilize, work with director ondeveloping team‐building programDocumentation: Creating and sharing processes, finding efficiencies.Supervise content entry for multiple content contributors.HIGHLIGHTSDeveloped standard quality assurance process, leading to an increase in projects launchingon time and with fewer post‐launch issues.Led digital strategy for redesigns (Content, Visual design, and UX/IA) for seven sections of theASCE corporate website, resulting in increased income and findability and decreased usercomplaints.Managed vendor on new product and redesign implementations.Implemented fundraising campaigns and yearly strategy for website and social media.Worked with stakeholders and developers to define, develop, and implement new visualstyles and functionality.Earned outstanding performance reviews and promotions from Coordinator, to SeniorCoordinator, to Manager.Led content strategy and testing on the first Drupal 8 site build, working with developers andUX designer to launch site to increase revenue.Led newsletter redesign, strategy and editorial calendar for technical institute. Worked with Diversity staff to highlight content as a work force issue.Led on cross‐departmental Strategic Initiatives.Website Conversion from Contribute to Ektron.

Works with Subject Matter Expert committees to manage item creation and upload.Maintained and authored new content for the company website.Led Recertification Committee to add new policies so the certified members would have a better understanding of the recertification needed.Raised the certified member retention rate from 70% to 89% by implementing new policies.Modified and developed the website into a dynamic searchable knowledgebase that allowed for a 70% decrease in calls for help to our office.Researched better ways to handle our accounting as it was taking too much time away from preparing certified members.Rewrote all Policies and Procedures, as well as office procedures to adhere to ANSI Qualifications.Prepared annual and monthly reports for the executive committee and Board of Governors.Created database queries that would report necessary data for statistics.Led the research and decision making process on locating an outside Computer based vendor that would meet all of the companies needs. Manages Certified Construction Manager application process.Worked with State licensing agencies to use the exam to license Construction Managers in their state.Maintain all financial records, reports, and computations.Ensure Program meets ANSI requirements.

Responsible for Access database administrationServe as administrator of special interest e-groupRespond to member inquiries via telephone, fax and emailProcess member applicationsProvide administrative support to certification programProcess accounts payable requestsServe as liaison with state affiliate groups and key outside vendors

Managed the Portfolio Review programAnalyzed applicant qualifications to meet established criteria.Coordinated appeals processServed as liaison with eligibility review committeeWorked with schools to ensure receipt of proper documentationWorked with test vendor and candidates to ensure delivery of score reportsProcessed certificates and coordinated mailings

Processed applications for certificationReviewed applications for accuracy and completenessMaintained eligibility databaseServed as primary staff contact for applicants regarding eligibilityMatched transcripts and diplomas with incomplete applications

Responded to all inquiries from customers and various departments.Fulfilled requests for written program materialsHandled confidential matters regarding candidates and certificate recipients