Tabitha D. Email & Phone Number

Houston, Texas, United States

In this role, I perform various professional and administrative functions and provide strong administrative support to the Administration Manager and Parks and Recreation Director.These functions include managing multiple competing priorities in an extremely fast-paced environment, while moving forward to achieve short and long-term strategic goals. Preparing and editing communication (e.g., memos, agendas, letters, presentations, etc.) to ensure accuracy and consistency of message and delivery is attended.Receive and handle incoming calls, and forward messages to the appropriate division/section. Provide responses, diffuse situations and determine required actions, and follow up with appropriate individuals for resolution. I maintain Director’s Office and departmental files and records, log in, track and routes incoming correspondence and documents for the Director’s signatures.Manage conference room reservations for all the conference rooms and assist with managing the Director’s schedule and events to ensure priorities and preferences are accounted for, time is allocated appropriately, and the required information is provided. I handle sensitive information and documents and maintain the confidentiality of departmental matters and issues. In the absence of the Administration Manager, serve on their behalf by assisting the department, attend meetings, participate and perform in special projects, committees, and other duties as assigned by the Administration Manager and/or Director.

2999 S Wayside Dr

Houston, Texas, United States

Responsible for tactical planning and schedule adjustments, intra-day management, and day-to-day monitoring of call trends to ensure the call center achieves service level. In addition, responsible for monitoring agent schedule adherence, monitoring department performance and productivity, and schedule adjustments to meet staffing needs and service goals.

Houston, Texas

Frontline lead assisting representatives with escalated calls as well as account information and approvals. Assist customers with monthly water/drainage bill inquires in a high call volume call center environment while conveying accurate and courteous information via telephone, email, face to face and online chat. Update and maintain customer database according to established procedures and reports which are submitted to manager on schedule. Ability to manage multiple and changing priorities in an effective and organized manner under stressful demands while maintaining exceptional customer service. Complex data entry of customer's adjusted bills. Use of computer pc for various applications, such as database management, word processing and Microsoft suite.

Houston

Assistant to Division Manager distributing and managing information within the office with the ability to work with minimal supervision in a fast-paced environment. Scheduled appointments and made travel arrangements for Division Manager, as well as assist with nine route service representatives, which included invoicing clients and preparing all documents needed on deliveries. Oversaw inventory and office supply purchases, detailed data entry. Completed and balances all daily transaction paperwork. Maintained consistent and professional attendance, punctuality, personal appearance as client face to face interaction existed daily. Assist as receptionist having responsibilities that entailed answering a multiple line switchboard and directing calls to appropriate individuals and departments, maintained lobby area, accepted deliveries and secured property at closing hour. Adhere to the highest standard of ethical and moral conduct and fully supported the goals of the company.