Managed and oversaw a team of 5 or more adjusters, ensuring that claims are properly processed and settled in a timely manner. Keen sense of communication in dealing with policyholders, attorneys, and other stakeholders who have a vested interest in the outcome of each claim.• Administrative duties: Responsible for overseeing the day-to-day operations of team. This includes processing claims, managing workflow, ensuring compliance with company policies and industry regulations, and conducting regular audits to ensure that adjusters are meeting performance goals.• Coaching and mentoring: Helped adjusters to develop their skills and knowledge through ongoing training programs and regular feedback sessions. Follow up to ensure implementation of the best practices in claims adjusting to ensure thorough and complete settlement of each claim. Assuring timely and proper disposition of claims based on policy provisions.• Operations management: Responsible for managing the operations of each claims adjuster on your team. Including assigning claims, reviewing claims files to ensure proper documentation and handling of each claim, and ensuring that adjusters are meeting key performance indicators (KPIs) and goal metrics.• Talent development: Successfully developed and cultivating a team of high-performing adjusters who can grow and advance in their roles within the company. Through identifying potential talent, providing opportunities for professional growth and development, and creating an environment for employees.• Performance management: Managed the performance of your team. Including setting performance goals, conducting regular performance reviews, and addressing performance issues as they arise. By providing corrective feedback, training, or support to ensure that each adjuster is performing at their best.

Fairly and accurate investigate losses to resolution for a non-standard insurance policy.• Investigated losses and resolved claims for non-standard insurance policies that were complex and challenging stator. Which required strong communication skills, critical thinking, and a deep understanding of insurance policies and regulations.• Negotiate settlements with first, third parties and attorneys.• Assist in training/developing new adjusters and providing best practices.Special Projects• Leading participant in file review and correction for entire Phoenix AL department with regards to National Audit. • Lead project to improve communication and productivity within the department by implementing a new workflow and communication tool.• Assisted in the implementation of new software and systems to improve efficiency and accuracy in claims handling.• Developed and delivered training sessions for adjusters on best practices in claims handling and customer service.• Participated in cross-functional projects to improve overall company performance and customer satisfaction.

Process all claims for three lines of business for a startup company. • One of the main points of contact for building the First Notice of Loss Department. Designed training, handouts and trained 4 new processors.• Cleared out a backlog of outdated SalesForce tickets and concerns around 1,000 cases completed.• Verified and entered data into the claims system, resolving errors, answering status questions, making recommendations for process improvements.• assisting third-party vendors in their daily operations related to claim.

Perform administrative functions for a Fortune 100 global insurer.• Assisted with scheduling appointments and meetings, managing calendars, and arranging travel accommodations.• Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, and verifying receipt of supplies.• Assisted in the preparation of reports, presentations, and correspondence by utilizing various software programs such as Microsoft Word, Excel, and PowerPoint.• Managed and organized electronic and paper files, ensuring the proper handling of sensitive information, and maintaining confidentiality.• Provided exceptional customer service to internal and external clients by answering inquiries and resolving issues.• Collaborated and assisted team members with various projects and tasks as needed, contributing to the overall success of the team and the organization.• Performed other related duties as assigned by management.

Perform insurance sales and services for a Fortune top 10 global insurer.• Assisted clients in policy processing and provided exceptional customer service.• Provided on-going support, communication, and follow-up to ensure customer satisfaction and retention.• Maintained accurate and detailed records of each customer interaction.• Stayed up to date on industry changes and product knowledge to better educate and serve customers.• Developed and maintained relationships with internal and external partners to enhance business growth.• Participated in sales training and development programs to improve sales skills and maintain industry license requirements.