Tabitha Freeman Email & Phone Number

• Build, communicate and maintain roadmap of product capabilities andenhancement initiatives (Digital Document Intake, MBWS Enhancements)
• Drive active prioritization, ensure consistency and long term sustainment forproduct solutions across people, process and platform infrastructures
• Developed and managed Core Servicing/Customer Operationscommunications strategy; led communications team responsible foremployee readiness, executive messaging, executive forum presentationsand interactive.

Columbus, Ohio Area

• Developed, deployed and managed the Customer Service internalcommunications model (executive communications, employee huddlematerials, presentations, newsletters, executive blog and intranet articles)
• Built and managed multiple SharePoint communities, workflows andinteractive, digital solutions
• Analyzed various data points for improvement opportunities; leveragedfindings to initiate creative, low cost solutions
• Led process improvement projects by collaborating with key stakeholders,mapping processes, establishing baseline metrics and tracking successmeasurements

Columbus, Ohio Area

• Developed web design concept and executed launch of #igc social network;managed site content and monitored end user trends for maximum valueand readership strategies
• Conceptualized, designed and executed launch of quarterly, careerdevelopment mini-magazine Career Compass
• Worked collaboratively to manage multiple HL/CCB wide employeeexperience projects from concept to execution with key contributors andsenior leadership to enhance employee engagement across multiple sites
• Managed, designed and coordinated multiple channels of video, writtenand visual message delivery (web, digital signage, print, executive/businesslevel communications/town halls)

Columbus, Ohio Area

• Managed multi-site team processing procedure changes for multipledepartments by performing cross impact research, preparing drafts,proposing changes to Mortgage Banking Cross Operational Review Boardfor review and.
• Coordinated business training material and employee readiness materials toalign with process changes
• Identified procedural gaps through employee metric reports to identifyperformance improvement and MB procedure opportunities; ensuredregulatory, action plan and compliance deliverables are met
• Developed and acted as community manager for MB Feedback, BankerServices, Customer Service Operations, KANA and CRM SharePoint sites;designed and maintained InfoPath and Excel connections to SharePoint forreporting and.

Monroe, Louisiana Area

• Administered reporting for employee performance measurements andrecognition purposes, collected and presented site data, and documentedimpact to key metrics for employees in multiple sites
• Wrote and gave creative direction for multi-departmental communications(quarterly magazine, weekly newsletter and digital displays)
• Provided training and development support by facilitating course materialon world class service, career development and procedural enhancementsand by developing written material and presentation guides
• Coordinated local site events and multi-site performance improvementdriven initiatives