Tabitha Freeman Email and Phone Number
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Strategic leader with a strong passion for creative solutions | Extensive experience with managing internal communications in support of both Chase Home Lending and CCB | Specializes in driving change, employee engagement and adoption | Possesses unique and diverse perspective to crafting and communicating strategies and solutions, influenced by experience with product transformation work and historical alignments to customer and employee-focused teams
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Vice President Operations Manager Ii - Home Lending Escalation Management ServicesChase Feb 2019 - Present -
Home Lending Product & Strategic Initiatives - Product Manager Ii/Business Management LeadChase Apr 2018 - Feb 2019Build, communicate and maintain roadmap of product capabilities andenhancement initiatives (Digital Document Intake, MBWS Enhancements)• Drive active prioritization, ensure consistency and long term sustainment forproduct solutions across people, process and platform infrastructures• Developed and managed Core Servicing/Customer Operationscommunications strategy; led communications team responsible foremployee readiness, executive messaging, executive forum presentationsand interactive communication elements that drive employee engagementfor priority-aligned, strategic initiatives
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Home Lending Customer Experience - Business Analyst IiChase Jul 2016 - Apr 2018Columbus, Ohio AreaDeveloped, deployed and managed the Customer Service internalcommunications model (executive communications, employee huddlematerials, presentations, newsletters, executive blog and intranet articles)• Built and managed multiple SharePoint communities, workflows andinteractive, digital solutions• Analyzed various data points for improvement opportunities; leveragedfindings to initiate creative, low cost solutions• Led process improvement projects by collaborating with key stakeholders,mapping processes, establishing baseline metrics and tracking successmeasurements
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Ccb Hr Employee Experience - Project Manager/Communications AssociateChase Nov 2014 - Jul 2016Columbus, Ohio AreaDeveloped web design concept and executed launch of #igc social network;managed site content and monitored end user trends for maximum valueand readership strategies• Conceptualized, designed and executed launch of quarterly, careerdevelopment mini-magazine Career Compass• Worked collaboratively to manage multiple HL/CCB wide employeeexperience projects from concept to execution with key contributors andsenior leadership to enhance employee engagement across multiple sites• Managed, designed and coordinated multiple channels of video, writtenand visual message delivery (web, digital signage, print, executive/businesslevel communications/town halls)
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Home Lending Customer Service Operations - Change Management Support SupervisorChase Mar 2013 - Nov 2014Columbus, Ohio AreaManaged multi-site team processing procedure changes for multipledepartments by performing cross impact research, preparing drafts,proposing changes to Mortgage Banking Cross Operational Review Boardfor review and supporting Change Management personnel to implementchange• Coordinated business training material and employee readiness materials toalign with process changes• Identified procedural gaps through employee metric reports to identifyperformance improvement and MB procedure opportunities; ensuredregulatory, action plan and compliance deliverables are met• Developed and acted as community manager for MB Feedback, BankerServices, Customer Service Operations, KANA and CRM SharePoint sites;designed and maintained InfoPath and Excel connections to SharePoint forreporting and document libraries
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Home Lending Customer Service Operations - Performance Improvement/Communications AssociateChase Nov 2011 - Mar 2013Monroe, Louisiana Area• Administered reporting for employee performance measurements andrecognition purposes, collected and presented site data, and documentedimpact to key metrics for employees in multiple sites• Wrote and gave creative direction for multi-departmental communications(quarterly magazine, weekly newsletter and digital displays)• Provided training and development support by facilitating course materialon world class service, career development and procedural enhancementsand by developing written material and presentation guides• Coordinated local site events and multi-site performance improvementdriven initiatives
Tabitha Freeman Skills
Frequently Asked Questions about Tabitha Freeman
What company does Tabitha Freeman work for?
Tabitha Freeman works for Chase
What is Tabitha Freeman's role at the current company?
Tabitha Freeman's current role is Vice President, Escalation Management Services - Business & Employee Readiness Lead for Chase Home Lending.
What is Tabitha Freeman's email address?
Tabitha Freeman's email address is ta****@****ase.com
What skills is Tabitha Freeman known for?
Tabitha Freeman has skills like Social Media, Financial Services, Corporate Communications, Media Relations, Internal Communications, Marketing Communications, Strategic Communications.
Who are Tabitha Freeman's colleagues?
Tabitha Freeman's colleagues are Chase Yase, Alejandra Lopez, Matt Newton, Zonia Castro, Thomas Buchler, Shakira Washington, Claudia Puentes.
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Tabitha Freeman
Supporting Indiana Schools Through Strategic Partnerships- Director Of PartnershipsGreater Bloomington Area1in.gov -
1davita.com -
1yahoo.com -
Tabitha Freeman
Portland, Or3praemiasolutions.com, gmail.com, vivintsolar.com
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