Obtain medical information: vital signs, weight, and height. Record patients' medical history, vital statistics and information such as test results in medical records. Prepare and administer medications as directed by a physician. Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing. Explain treatment procedures, medications, diets and physicians' instructions to patients.

Developing customer service procedures, policies, and standardsCourteously communicating with customers via phone, email, letter, and face to faceInvesting, handling and solving customers complaintsProviding help and advice where neededKeeping accurate recordsWriting reports analysing the customer service providedIssuing refunds/ compensation to customers

Crawford & CompanyDetermines requirements by working with customers.Answers inquiries by clarifying desired information; researching, locating, and providing information.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests Shorenstein Realty Services, L.P. /Tenant Coordinator {shorenstein.com}Organized and managed current tenant and vendor filesWorked with tenants to verify that company certificates of insurance were in complianceVerified vendor certification of insuranceOperated switchboard/ call forward phone ACS/ Call CenterRepresentative for the Louisiana Disaster Food Stamp ProgramWorked with hurricane Gustav and Ike victims, assisting them in completing the necessary paperwork in order to receive emergency food stampsDetermines requirements by working with customersAnswers inquiries by clarifying desired information; researching, locating, and providing informationResolves problems by clarifying issues; researching and exploring answers and alternative solutions