•Decreased delinquencies from residents by 89.3%.•Integrated a one-page performance appraisal that increased responsiveness and efficiency of customer service team.•Research and contracted a new collection agency and efficiency of customer service team.•Pioneered in recycling initiatives at workplace.•Inputted payroll, arrange employee schedules and reviewed and paid invoices.•Communicated with residents to resolve rentals, management, and maintenance issues.•Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system.•Collected maintenance, secured bank deposits, processed apartment security deposits, and managed accurate application files.•Processed all Lease/Purchase applications.•Inspected all units before and after renovations.•Reviewed all contractor applications, and insured all licenses and insurances were up to date•Handled all Orientations to new Leases/Purchases reinforcing the Rules and Regulations.•Created and sent out all notices.

•Effectively managing the pipeline of appraisals Marketwise is responsible for including inspection issues, review, and delivery to the lender.• Technical review: determine whether or not the appraisal meets Uniform Standards of Professional Appraisal Practice requirements and whether the opinions and conclusions in the report are reasonable. Technical reviews ordinarily do not challenge the original appraiser’s choice of comparables unless there is an obvious problem.•Respond to customer inquiries and request for pricing.•Handle escalations on a professional manner.•Answer and assist with high volume phone call.•Schedule inspections•Data Entry•Monitor production compliance.•Locate and assign orders to appraisers.•Follow up on Past Due order.•Collect payment prior to order assigning, provide refund when order is cancelled. •Assure that the appraiser is scheduling the inspection on a timely manner.

Manage acquired wholesale accounts such as GTA, Tourico, Hotelbed, Travel Impressions, Flight Center, AlliedTPro, and etc.. Prospect new business, part of the New Business Development Team.