Tabitha Hill Email and Phone Number

•Handled incoming customer calls and cases for Allscripts ED Application.•Provided client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.•Conducted troubleshooting at customer site if necessary.•Supplemented implementation team efforts as needed.•Used product specific diagnostic tools and techniques to resolve customer issues.•Dialed into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues•Replicated issues, documented results and presented issue resolution to customers.•Worked with Product Development Teams to troubleshoot software.

•Created test plans (in consultation with NCIR Technical Lead) as necessary to ensure that incoming data quality met NCIR business standards.•Developed effective data sampling techniques, quality metrics and identified inconsistencies in data based on patterns.•Performed testing to validate data exchange releases as necessary.•Provided routine Data Exchange services (such as setting user id’s, working with providers on testing, resolving duplicates etc).•Worked with EHR vendors to explain discrepancies in data and suggest modifications for improvement to meet the business requirements.

•Supervised/Coordinated the provider credentialing process for new applicants and reappointments•Verified and presented provider applications through the required medical staff committee process.•Ensured that requirements for medical staff appointments, reappointments and credentialing were met in accordance with prescribed procedures, JCAHO and other regulatory requirements, and designated time frames.•Provided support and ongoing assistance for Physicians, physician extenders, clinical and office staff.•Implemented the use of advanced PrivPlus software to help streamline and automate the MSS Credentialing process. •Responsible for research and evaluation, implementation, training, technical support, and maintenance of MSO/MSS financial, clinical, and credentialing systems.•Assisted with implementation of chosen applications including build, content, validation review sessions, and live-event support. •Transcribed Medical Staff Meeting, Board Meeting, Credentials Meeting and Department meeting minutes for approval by members.•Served as the primary MSO/MSS liaison with Information Systems.

•Visual Cactus system administrator.•Ongoing maintenance of the integrity of Visual Cactus and Epic database.•Ran monthly reports and tracked all expirables for credentialed providers.•Tracked NPI and Taxonomy codes for credentialed and referring providers.•Maintained the UHS physician directory webpage and UHS Online Consumer Referral Center database.•Responded to requests for data from internal and external entities.

•Registered patients correcting as necessary all patient demographic and financial data.•Verified insurance coverage using Real Time Eligibility and various websites.•Determined if the patient’s condition was the result of an accident, performed research with law enforcement, employers, etc. to determine the appropriate source of liability/payment.•Maintained general knowledge of Medicare, Medicaid, Commercial insurances, HMO’s, PPO’s, POS, indemnity plans, and Worker’s Compensation.•Recognized as a high performer.