Tabitha Kamiru
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Tabitha Kamiru Email & Phone Number

Member Service Representative at UNFCU
Location: Nairobi County, Kenya, Kenya 5 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
UNFCU
Role
Member Service Representative
Location
Nairobi County, Kenya, Kenya
Company size
368 employees

Who is Tabitha Kamiru? Overview

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Quick answer

Tabitha Kamiru is listed as Member Service Representative at UNFCU, a company with 368 employees, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Tabitha Kamiru.

Tabitha Kamiru previously worked as CX Quality Analyst, Contact Centre at Ncba Group and Customer Service Executive at Standard Chartered Bank. Tabitha Kamiru holds Bachelor Of Commerce (B.Com.), Accounting from University Of Nairobi.

Company email context

Email format at UNFCU

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UNFCU

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Profile bio

About Tabitha Kamiru

An enthusiastic Quality Assurance Analyst responsible for extraction and analysis of data and compilation of various reports for contact centre and who is also passionate in coaching programmes to ensure top notch and consistent service is offered to our clients as per aligned standards.I am also a customer service professional with over 5 years of experience working as a liaison between clients and the organization. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintaining the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. A competent team player who can successfully inspire fellow colleagues.

Current workplace

Tabitha Kamiru's current company

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UNFCU
Unfcu
Member Service Representative
long island city, new york, united states
Website
unfcu.org
Employees
368
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5 roles

Tabitha Kamiru work experience

A career timeline built from the work history available for this profile.

Member Service Representative

Current
Unfcu

Kenya

Mar 2023 - Present

Cx Quality Analyst, Contact Centre

Ncba Group

Nairobi, Kenya

  • Key Roles & Responsibilities
  • Assisting in quality evaluations and dissemination of feedback of all contact centre customer interaction points so as to safeguard consistency and service offered within the teams and adherence to established policies.
  • Identifying areas of coaching and recommending calibration programmes from evaluation exercises to ensure service offered is consistent and aligned to set standards.
  • Accurate spooling and compilation of daily and weekly data in a timely manner as required for report preparation and customer engagements and ensure the reports are disseminated within the stipulated internal SLAs.
  • Sending out surveys to customers on a daily basis as per stimulated time and parameters and analysis of customers feedback through the surveys for reporting purpose and outline recommendation and coaching needs.
  • Assist in preparation of contact centre performances, quality and feedback reports and any other adhoc reports required by contact centre.
Jun 2022 - Feb 2023

Customer Service Executive

Standard Chartered Bank

Chiromo

  • Key Roles & Responsibilities
  • Handling of customers queries across East Africa with a major focus on priority and business clients through phone, emails and social media platform.
  • Taking 100% ownership of every situation with a customer, ensuring that their issues are resolved to customers satisfaction.
  • Assisting customers with queries and offering deals on financial products such as loans, mortgages, investments, and insurance.
  • Maintain high level of product knowledge sufficient to achieve First Contact Resolution (FCR)
  • Training of new officers to ensure they offer quality service to clients.
Feb 2017 - May 2022

Operations Officer

Standard Chartered Bank

Chiromo

  • Key Roles & Responsibilities
  • Perform verification of all service requests received from branches and ensuring quality service delivery by reviewing all incomplete application ensuring complete understanding of the details thereof.
  • Static data and financial entries analysis and processing.
  • Participate in audit ratings by ensuring all customers’ instructions received for processing meet the quality standards, comply with the group customer due diligence, Anti-money laundering guidelines and the respective.
  • Ensuring all documents scanned are legible and duly approved by the authorized signatories
  • Document existing processes; identify risks and key control activities and complete test of design, implementation and operative effectiveness.
Sep 2014 - Jan 2017

Call Centre Agent

Tns Market Research Company

Nairobi, Kenya

  • Conducting computer assisted telephone interviews
  • Booking appointments with respondents on behalf of field interviewers.
  • Handle customer queries on behalf of the client with competence by gathering all products and services queries that may arise.
  • Data Entry of customer records by updating account information on the CATI system.
Jun 2013 - Jul 2014
Team & coworkers

Colleagues at UNFCU

Other employees you can reach at unfcu.org. View company contacts for 368 employees →

MR Michael Rott Michael Rott Colleague at Unfcu Massapequa, New York, United States, United States View → TP Taralee Peart Taralee Peart Colleague at Unfcu Bridgeport, Connecticut, United States, United States View → AA Anna Abdurakhmanov Anna Abdurakhmanov Colleague at Unfcu Staten Island, New York, United States, United States View → DC Darlene Clayton Darlene Clayton Colleague at Unfcu Washington, District Of Columbia, United States, United States View → JH Jasmin Harrigan Jasmin Harrigan Colleague at Unfcu Brooklyn, New York, United States, United States View → AB Arvinda Boodhoo Arvinda Boodhoo Colleague at Unfcu New York, New York, United States, United States View → ZM Zarema Mamedova Zarema Mamedova Colleague at Unfcu New York, New York, United States, United States View → AC Alexis Claudio Alexis Claudio Colleague at Unfcu New York City Metropolitan Area, United States View → LV Lakshmanan Veerappan Lakshmanan Veerappan Colleague at Unfcu New York City Metropolitan Area, United States View → CB Cedrick Brizard Cedrick Brizard Colleague at Unfcu New York City Metropolitan Area, United States View →
2 education records

Tabitha Kamiru education

FAQ

Frequently asked questions about Tabitha Kamiru

Quick answers generated from the profile data available on this page.

What company does Tabitha Kamiru work for?

Tabitha Kamiru works for UNFCU.

What is Tabitha Kamiru's role at UNFCU?

Tabitha Kamiru is listed as Member Service Representative at UNFCU.

Where is Tabitha Kamiru based?

Tabitha Kamiru is based in Nairobi County, Kenya, Kenya while working with UNFCU.

What companies has Tabitha Kamiru worked for?

Tabitha Kamiru has worked for Unfcu, Ncba Group, Standard Chartered Bank, and Tns Market Research Company.

Who are Tabitha Kamiru's colleagues at UNFCU?

Tabitha Kamiru's colleagues at UNFCU include Michael Rott, Taralee Peart, Anna Abdurakhmanov, Darlene Clayton, and Jasmin Harrigan.

How can I contact Tabitha Kamiru?

You can use AeroLeads to view verified contact signals for Tabitha Kamiru at UNFCU, including work email, phone, and LinkedIn data when available.

What schools did Tabitha Kamiru attend?

Tabitha Kamiru holds Bachelor Of Commerce (B.Com.), Accounting from University Of Nairobi.

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