Tabitha Kaus Email & Phone Number

Las Vegas, Nevada, United States

● Answering incoming calls from customers to help with placing new orders, processing exchanges and returns, and helping with whatever else they may need. ● Utilize tools necessary to make sure the customers needs are met at first contact.● Empowered to think outside of the box to help solve the customer issues on first contact.● Placing occasional outgoing calls to customers for follow ups.

Las Vegas, Nevada, United States

Customer Service Manager - Monzo Bank - Las Vegas , NV January 2018 - June 7th 2020 Monzo is a start-up challenger bank that was named the fastest growing bank in the UK in 2019. As one of the first employees of Monzo in the US I helped grow the US customer support team from 7 to over 140 employees. ● Leading and developing a high performing team of up to 13 customer service representatives based in Nevada and Arizona.● Interviewing and decision making on key… Show more Customer Service Manager - Monzo Bank - Las Vegas , NV January 2018 - June 7th 2020 Monzo is a start-up challenger bank that was named the fastest growing bank in the UK in 2019. As one of the first employees of Monzo in the US I helped grow the US customer support team from 7 to over 140 employees. ● Leading and developing a high performing team of up to 13 customer service representatives based in Nevada and Arizona.● Interviewing and decision making on key hiring choices for senior roles for the site. ● Coaching new managerial level hires. ● Coaching and supporting my team to achieve their personal, professional and performance goals.● Reviewing the quality of my team's customer interactions to identify areas of potential improvement, both individually and structurally.● Providing weekly updates to senior leadership on KPIs.● Conducting disciplinary cases with customer service employees. ● Empowering and motivating others to spot opportunities to make a difference to customers and Monzo's ways of working● Helping my team with the most difficult queries and building their knowledge around complex issues Supervisor/Customer Service Representative (for Monzo Bank) - Firstsource - Las Vegas , NV April 2018 – January 2018● Led key communications between Firstsource and Monzo head office pertaining to any changes or needs within the company. ● Responsible for scheduling requests and changes, and payroll for all employees on the site.● Responsible for logging all documents such as, disciplinary, onboarding, and termination.● Communicated with our customers through a variety of mediums including calls, social media platforms, email or in-app chat.● Took on a variety of roles based on the site needs as the office grew. Ie: Scheduling, Hiring, and Office management. Show less

Las Vegas, Nevada, United States

● Formulated, directed and coordinated marketing activities and policies to promote products and services, working with advertising and promotion managers. ● Evaluated the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections. ● Generated records and reports for owner or management concerning visits with clients.● Planned, managed and hosted events.

Las Vegas, Nevada, United States

● Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.● Effectively handled customer complaints and special requests. ● Provided prompt, efficient, friendly, and quality service at all times.● Accurately balanced cash register at all times.● Greeted newly seated guests in a friendly and timely manner. ● Maintained a positive working relationship with fellow staff and management.● Provided fast, friendly… Show more ● Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.● Effectively handled customer complaints and special requests. ● Provided prompt, efficient, friendly, and quality service at all times.● Accurately balanced cash register at all times.● Greeted newly seated guests in a friendly and timely manner. ● Maintained a positive working relationship with fellow staff and management.● Provided fast, friendly, professional service to all casino guests and beverage servers. Show less