Managed the social services department personnel, and orient residents to the LTC environment.Conducted annual in-services on social services for all staff.Provided for therapeutic interventions to help residents cope with social and psychological aspects of their illness, impairments, or disabilities as well as their feelings about separation from family/community, physical and emotional loss.Participated in interdisciplinary team approach to better serve the needs of the facility population.Performed initial evaluations/assessments of each resident’s biopsychosocial needs and maintained ongoing written documentation in the patient medical record per facility policy and state and federal guidelines.Identified and provided for each resident’s social, emotional and psychological needs, and the continued development of the resident’s full potential during his/her stay at the facility and assisted in the planning for discharge.Participated in the quality improvement process of the facility.Provided social work consultations to residents, families, and staff in an effort to help solve the needs and problems of theresidents. Provided social work consultations to residents, families, and staff in an effort to help solve the needs and problems ofresidents through the development of social service programs.

Developed sales and marketing plan and contributed in business development initiatives for a prescribed territory, including long-term care facilities, physician's practices, hospitals and the public.• Built and maintained long term business relationships to drive revenue in support of monthly, quarterly and yearly revenue targets.• Penetrated new accounts and grew existing customer base in the assigned portfolio.• Coordinated facility in-service training regarding services levels, new products, compliance and technology.• Consistently met and exceeded revenue targets through the development and continual evaluation of sales strategies that effectively leverage the company’s established distribution channels.

Coordinated community outreach projects and counseled hospice patients and their families with health related, financial, social and emotional concerns.• Recruited and supervised all hospice volunteers and established a community presence for the hospice volunteer program.• Performed administrative duties, including maintenance of monthly statistics, volunteer personnel filesand orientation program.• Provided bio-psychosocial assessments to assist patients and their families with end-of-life issues.• Regional social work liaison to NC Amedisys hospice social workers.• Brainstormed with ASM II software implementation team involved with go-live process providing initial and ongoing training on the software to staff.• Led all BSW social workers within the company in NC accountable for conducting evaluations, consulting and monitoring treatment plans and providing support guidance.

Conducted bio-psychosocial assessments of patients and their families and implemented a strategic plan utilizing appropriate social work interventions.• Provided education and counseling to patients and families utilizing motivational, crisis intervention, brief,and long-term, individual, group, and family therapies.• Facilitated discharge planning across a multidisciplinary care continuum as well as hospital wide involuntary and voluntary psychiatric commitments.• Assessed cardiac rehab patients for depression using Beck Depression Inventory.• Provided supportive counseling and referrals to community agencies for outpatient psychiatric follow-up.• Instructed patients on stress reduction, relaxation and motivation techniques through educational classes.