Tabitha Koch Email & Phone Number

Delmar, Ny, Us

Albany, New York Area

* Responsible for managing cloud-based Enterprise systems, analysts, administrators, and consultants* Salesforce Service Cloud, managed and unmanaged packages, and plug-in knowledge* Promote service quality, communication, and effective problem solving techniques* Develop team KPI's to track team performance and goals* Possess effective change management skills* Leverage excellent leadership skills to establish a productive working relationship with key stakeholders, end-users, team members, vendors, consultants, and all levels of management* Prepare accurate time estimates for projects and manage tasks to meet deadlines* Develop and implement standard operating procedures and practices* Participate in strategic planning for unit initiatives* Work closely with management teams to plan, develop, and execute technical strategies aligned to University's vision.* Lead and assist technical upgrade projects for clients by working and coordinating with consultants and developers.* Review and assess architecture design, implementation, testing and deployment needs to identify project requirements and costs.

Albany, Ny

* Implemented and supported an Enterprise Cloud Financial System* Introduced new methods, practices, and system enhancements for improved services* Consulted stakeholders and core team members on new product and feature development to ensure that best practices* Conducted monthly maintenance and upgrades for most up-to-date services for our customers* Overall responsibility for understanding end-to-end workflows associated with system capabilities and business processes* Managed large-scale, cross-functional projects; using project management techniques and methods* Developed materials and delivered on-site training* Implemented a modification program to determine compatibility with various software.* Planned and implemented upgrades to system hardware and software.

Albany, New York Area

• Served as Test Lead for ERP implementation• Successfully coordinated and managed three testing phases of an ERP implementation on time, on budget, and within scope• Guided, supported, and trained staff through all stages of implementation and post go-live launch of ERP system by creating test plans and test scripts• Leveraged excellent leadership, communication, problem solving, and technology management skills to establish a productive working relationship with end-users, team members, vendors, consultants, and all levels of management• Developed and establish quality assurance measures and testing standards for new applications, products, and enhancements of existing applications • Served as an ERP Core Team Lead of solution design based on business requirements• Assisted in configuring an ERP Financial system based on business rules and requirements• Document, coordinate, and provide guidance in testing system upgrades and releases• Incorporated change management best practices and procedures

Albany, New York Area

• Collaborated with area managers to evaluate needs and optimize operational plans.* Provided direction and guidance to internal teams in order to achieve targets.* Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.* Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.* Worked with vendors to make purchases and reconcile invoices.* Performed statistical analyses to gather data for operational and forecast team needs.* Evaluated upcoming program plans to forecast expected resource needs.* Created and maintained an Operations Coordinator manual for training and unit processes

Albany, New York Area

• Managed a team of six by coordinating and managing the daily work flow of the team• Conducted yearly Employee Performance Reviews• Provided exceptional support to staff using conflict resolution to resolve issues• Created and maintained the Course Registration Training Manual• Developed and implemented quality assurance testing measures and testing standards for new applications to ensure they meet business requirements• Sustained a strong relationship with leadership to analyze business processes and procedures to ensure quality standards are being met• Assisted with developing, revising, and updating processes of College policies• Communicated and correlated with other units on new application releases to ensure integrity, compliance, and functional requirements meet their needs• Evaluated outcomes for new processes by testing applications before they are released

Albany, New York Area

* Served as a team leader back-up • Trained new staff members and update team members on all policies and procedures• Possessed an in-depth knowledge of College wide academic policies and procedures• Created and updated student files and records• Conducted a high level of accuracy while meeting deadlines• Generated and reconciled submission files to the National Student Clearing House• Proficiently maintained the course offering data base• Provided academic policy and technical support to students for course registration• Processed paper and electronic registrations, cancellations and withdrawal requests• Managed registrations from our Centralized Tuition Assistance Maintenance Systems• Maintained confidential client information on a secured database

Bachelors Of Liberal Arts, Liberal Arts And Sciences/Liberal Studies

Associate Of Science - As, Health Science

Master'S Degree, Leadership And Management