Tabitha Koch Email & Phone Number

Delmar, NY, US

Albany, New York Area

* Responsible for managing cloud-based Enterprise systems, analysts, administrators, and consultants* Salesforce Service Cloud, managed and unmanaged packages, and plug-in knowledge* Promote service quality, communication, and effective problem solving techniques* Develop team KPI's to track team performance and goals* Possess effective change management.

Albany, NY

* Implemented and supported an Enterprise Cloud Financial System* Introduced new methods, practices, and system enhancements for improved services* Consulted stakeholders and core team members on new product and feature development to ensure that best practices* Conducted monthly maintenance and upgrades for most up-to-date services for our customers*.

Albany, New York Area

• Served as Test Lead for ERP implementation
• Successfully coordinated and managed three testing phases of an ERP implementation on time, on budget, and within scope
• Guided, supported, and trained staff through all stages of implementation and post go-live launch of ERP system by creating test plans and test scripts
• Leveraged excellent leadership, communication, problem solving, and technology management skills to establish a productive working relationship with end-users, team members, vendors, consultants, and all levels of.
• Developed and establish quality assurance measures and testing standards for new applications, products, and enhancements of existing applications
• Served as an ERP Core Team Lead of solution design based on business requirements

Albany, New York Area

• Collaborated with area managers to evaluate needs and optimize operational plans.* Provided direction and guidance to internal teams in order to achieve targets.* Implemented process improvement to shape organizational.

Albany, New York Area

• Managed a team of six by coordinating and managing the daily work flow of the team
• Conducted yearly Employee Performance Reviews
• Provided exceptional support to staff using conflict resolution to resolve issues
• Created and maintained the Course Registration Training Manual
• Developed and implemented quality assurance testing measures and testing standards for new applications to ensure they meet business requirements
• Sustained a strong relationship with leadership to analyze business processes and procedures to ensure quality standards are being met

Albany, New York Area

• Served as a team leader back-up
• Trained new staff members and update team members on all policies and procedures
• Possessed an in-depth knowledge of College wide academic policies and procedures
• Created and updated student files and records
• Conducted a high level of accuracy while meeting deadlines
• Generated and reconciled submission files to the National Student Clearing House

Bachelors Of Liberal Arts, Liberal Arts And Sciences/Liberal Studies

Associate Of Science - As, Health Science

Master'S Degree, Leadership And Management