Liaising with housekeeping staff to ensure all rooms are clean, tidy, and fully- furnishedConfirming group reservations and arranging personalized services for VIP customers and event attendeesSkills AccomplishmentsReferencesUpselling additional facilities and servicesMaintaining updated records of bookings and payments.

Explaining product features and benefitsProviding information regarding prices and after-sales servicesSuggesting additional productsAssisting customers in making decisions regarding suitable purchasesLeading customers through the payment processAscertain that customers' purchases are carried out to their vehiclesMaking cold calls to new customersCalling existing customers to provide them with information on new products or discount optionsCreating sales reports.

Greeting customers, escorting them to seats, taking food and drink orders, and serving food and beveragesAnswering questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatmentCoordinating with team workers to plan events, parties, etcResponsible for maintaining the hygiene and appearance of the hotelServicing and maintaining the guest rooms and replenishing stock as and when neededProviding service items to guest rooms upon requests from the guestsPreparation of simple food items like vegetable preparation, salads, cold starters, etc.

Escorting guests to their respective roomsAnswering calls and transferring callsHandling guest complaintsGreetings and welcoming the guestBookings and reservationsHandling customer's complaintsBilling and cashiering.

Accurately inputting and managing data into various systems and databases to ensure the integrity of records and informationCreating accurate and detailed quotations and proposals for contractsDrafting letters, memos, and other types of business correspondenceAssisting in recruiting, hiring, and onboarding new staff membersCoordinating IT supportManaging office projectsCompressing, editing, and managing email communications with clients, vendors, and other stakeholders.

Welcoming visitors and directing them to the relevant office/personnelCarrying out clerical duties such as answering phone calls, responding to emails, and preparing documentsAssisting with HR functionsCoordinating and managing appointments, meetings, and the conference room schedulePerforming bookkeeping tasksMaintaining general office and employee's filesPurchasing office supplies, equipment, and furnitureOverseeing the maintenance of office facilities and equipmentMaking deductions such as NHIF and NSSF.

Researching and brainstorming each stage of the projectDelegated assignments to members of the graphics and advertising departmentsSupervising employees' workEnsuring adherence to clients' specificationsCoordinating efforts to ensure that campaigns are completedTracking changes in consumer engagement following the roll-out of each marketing campaignCompiling reports detailing the effects exerted by each campaignParticipating in special marketing and promotion eventsGenerating leadsMeeting or exceeding sales goalsNegotiating all contracts with prospective clientsPreparing weekly and monthly reports.