Remote Customer Service Rep
• Drive sales through customer interactions, while reaffirming our loyaltyprogram, resulting in my sales goal increasing by 7%.• Managed high call volume with professionalism.• Actively listened to customers, handled concerns quickly and escalatedmajor issues to supervisor.• Utilized customer service software to manage interactions and trackcustomer satisfaction.• Educated customers about billing, payment processing and supportpolicies and procedures.• Investigated and resolved accounting, service and delivery concerns