‣ Leveraged expertise in graphic and UX design to develop robust solutions addressing complex user flow challenges ‣ Collaborated effectively with designers, product managers, executives, and engineers to create innovative features from inception to implementation‣ Served as the lead engineer for the Production Schedule, a dynamic tool that offers real-time visibility into current and upcoming tasks across all machines, enabling users to seamlessly integrate ERP data with live machine data for optimized operations‣ Recognized as a top-performing frontend contributor, consistently achieving an average of 18 merged pull requests per month ‣ Mentored fellow engineers through pair programming and provided comprehensive, constructive code reviews to enhance team performance and code quality

‣ Served as the lead engineer for Machine Timeline, a configurable tool that enables concurrent analysis of live operational and diagnostic data, empowering users to perform in-depth root cause analysis through data visualizations and facilitating informed decision-making ‣ Executed a comprehensive UX design overhaul, improving user experience and enhancing visual appeal across the application

‣ Designed, developed, and documented frontend components while ensuring compliance with best practices and industry standards‣ Leveraged both emerging and established frontend technologies, including GraphQL, to enhance product capabilities and maintain competitive advantage in the market‣ Developed systems for real-time asynchronous processing using WebSockets and XHR requests, effectively managing application state and reducing latency

‣ Instructional Associate for General Assembly’s Software Engineering Immersive program, teaching languages, frameworks, and skills for full-stack and frontend development as well as computer science fundamentals to remote cohorts while supporting lead instructors & students.

‣ Immersive, 12-week program that included over 400+ hours of professional training with strong emphasis on new technologies and processes.‣ Worked independently and collaboratively to develop full-stack applications, utilizing pair programming.‣ Created apps using various front and back-end technologies including: HTML, CSS, JavaScript, Node, React.js, Express, Python, Django, Mongo, Mongoose, SQL, PostgreSQL,

° Responsible for capacity planning and management of 40+ inside sales representatives serving 100+ clients across the real estate, lending, insurance, and marketing industries° Consistently created and improved business processes in a high-growth, evolving start-up environment° Assisted engineering & senior staff with release planning, testing, and quality assurance control° Developed lead nurture flow, adapted company-wide, to standardize processing of 1.4k-5k daily leads° Designed reporting to inform & optimize sales rep. conversion rate, efficiency, and performance goal targets° Owned conflict resolution and issue escalation flow between clients and customer success team

° Verified patient insurance eligibility, claim statuses, and complete benefits breakdown with agencies° Created treatment plans, posted payments, and maintained patient records in compliance with HIPAA regulations° Managed dentists’ and hygienists’ schedules ensuring production goals were consistently met° Handled all incoming calls, patient requests and questions, appointment scheduling, & account-related issues

° Oversaw patient and insurance billing, accounts aging, & coordination with a third party collections agency° Implemented a reporting infrastructure to inform process efficiency and maximize profitability° Streamlined office operations by creating a secure, digital file sharing system° Trained, coached, and managed patient coordinator team° Designed office-wide print and digital marketing materials in lieu of a former marketing firm

° Managed the hiring, training, scheduling, and operations of a massage studio with 30 full-time staff° Directly oversaw a 750-Member Wellness Program; tracked monthly payments, suspensions and terminations° Increased brand awareness through local small business networking & coordination of off-site massage events° Produced studio’s promotional assets and owned social media customer engagement strategy° Responsible for inventory management of clinical and office supply needs