Tabitha began her IT career over 10 years ago where she was introduced to networking and discovered a love for supporting technology. She was responsible for configuring Cisco/Adtran routers in addition to processing hi-capacity telco orders. Tabitha has a knack for “figuring it out” and is the go-to on many tasks or projects. At one point in her career, a CMTS unit was dropped on her desk and was told she had a few weeks to figure it out before we launched Cable, Phone, and Internet to a new facility. Tabitha works well under pressure and this was no exception as she put in long hours and worked closely with the vendors and technicians to successfully deploy all three services on-time. In May of 2012, she was hired as a Help Desk Analyst for the Oregon State Police where she provided support in a complex desktop and mobile environment including over 600 mobile data terminals (MDT) and approximately 1,000 PC’s and approximately 1,000 cellular devices.Tabitha is a quick learner and a team player, she was called “A MACHINE” by her peers and recognized by the CIO for productivity: “This is outstanding work. Once again, you have stepped up to the plate and done the work that needs to be done. You are setting a new level of performance and it is not going unnoticed.”She received recognition from the Operations Director for during a help desk merger: “Excellent work Tabitha in creating the documentation, workflows and conducting the training. Several people were involved in the merging of the two Help Desks, however, the effort you put forth as an individual has been the key to the successful training of the staff and to the success of completing a major phase for a consolidation of the two Help Desks.”Tabitha is a process improvement champion with a history of implementing new procedures and technologies to streamline operation efficiency. She is always asking herself and those around her “How can we do this better?”.