Seventeen years total dispatch experience in Cumberland County• Three years Assistant Supervisor/Team Leader in Dispatch• Intermediate computer skills, including college computer courses• Current certifications in EMD, BCO, NCIC and CPR• Ability to prioritize and remain focused on the essence of an issue• Excellent with consumer support services and willingness to work as a team for improvement• Skilled at learning new concepts quickly while working well under pressureCOMMUNITY / VOLUNTEER SERVICE:Developed and organized a C.A.R.E. program for 911 education; Community Awareness in Reporting Emergencies;Focused on the intricacies of 911 and emergency response for primarily school aged children, including what to expect when calling 911 and what information is necessary. Most planning and organizing was done on a voluntary basis and received no financial compensation. Program became active in Cumberland County May 2003 and has continued thru todays date.
Listed skills include Public Safety, U.S. National Incident Management System, Homeland Security, Training, and 8 others.