Tabitha Robertson Email & Phone Number

• Identified opportunities to maximize service quality and effectiveness for students; developed, implemented, and monitored employee performance goals and objectives on a regular basis to ensure potential students were.
• Developed the enrollment functions and activities to ensure quality student service levels; observed student and employee conversations while evaluating and coaching staff
• Collaborated with other personnel in the development and maintenance of community relations and business partners to increase campus awareness in accordance with campus goals and objectives
• Coached and advised employees on course and program information, enrollment, degree program options, requirements and progress, and provided information on University policies and procedures

• Represented the campus at various leadership meetings and conferences as a top 10% performer
• Conducted student appointments to identify students' educational goals and disseminated course and program information to potential students.
• Assisted potential and/or current students in understanding their financial obligations while partnering with students' assigned finance advisor. Informed the student of appropriate time and program commitments while.
• Used professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience.
• Provided effective communication with potential and/or current students via telephone, email, and/or in person. Utilized critical thinking and problem solving skills to address and resolve student issues and ensured a.
• Serviced students by performing appropriate follow up and coordination with team members.

Richmond, Virginia Area

• Prepared syllabus and outcomes for course instruction
• Supported and fulfilled the mission of the institution
• Facilitated learning on subject matters related to business administration
• Conducted online classroom discussion
• Educated in the Blackboard learning environment
• Mentored students with educational, professional and personal issues

Richmond, Virginia Area

• Increased productivity by 30% while implementing a 10% reduction in headcount
• Managed multifunctional team and performance of over 50 outsourced vendors ensuring quality of Capital One’s products and services
• Developed virtual infrastructure and managed process critical to building and maintaining relationships with key business owners throughout the company
• Responsible for savings of over $10 million in annual costs by researching associate suggestions and identifying projects and project owners to implement various changes
• Established strategic plans and partnered with other key business owners to analyze and determine quality directives; responsible for day-to-day management of quality assurance specialists
• Instituted quality processes to increase departmental efficiency; identified areas of opportunity for training and development