• Typing Repair Lists• Sending out contractor request for bid and photos• Follow up via phone and email on bid requests• Review/ Process bid request• Compare Mortgage Foreclosure documents against bids received• Upload documents and photos to the SHS website• Review Inspection photos for all damages at the property • Preliminary negotiations• Obtain code violation/demo information from municipalities• Special projects as assigned

Contractor RecruitmentResponsible for the recruitment and management of the Superior Home Services' contractor network. Acts as the liaison between internal Superior staff and our network of contractors. Build new contractor relationships by researching and contacting potential contractors. Work one on one with our new contractors and provide them with all training materials needed to ensure accurate and timely work performed.Contractor ManagementResponsible for the continuous support of new and existing contractors. Build and maintain strong business relationships with contractors.· Maintain and log new potential contractors on the Contractor Recruitment spreadsheet· Perform all recruiting functions to include the distribution of training materials and retention of documentation· Maintain contractor information and status in the contractor data base· Receive and monitor property contractor searching requests from Construction Group· Communicate all new and inactive contractors to the Construction group· Provide feedback to new contractors on contractor performance with assigned tasks· Maintain and log any contractor concerns submitted by the Construction Group. · Maintain the Constant Contact Website including updating contractor’s email address, manages the outgoing communication to the contractor base · Maintain the Aspen Grove Background screening process and website. Enters background information within the contractor data base· Help maintain and update the contractor website information page when neededAs the leading management company for the restoration properties, Superior Home Services takes pride in our ability to provide our contractor network with the training tools needed to be successful in this challenging and ever-changing industry.

• New Home Orientation - Orientate home owners on their home warranty• Provide quality customer service with daily follow up• Met with home owners on a daily basis to review Warranty Request• Schedule subcontractors to repair warranty issues• Enter work order into Pivotal with complete and accurate information• Follow up with home owners and subcontractors to ensure work has been completed• Determine cause of water intrusion and report to responsible party• After hours Emergency on Call for all home owners valley wide• Maintain all documentation "Water Intrusion Reports" with accuracy• Follow up with home owners after final clearance to ensure proper procedures were followed• Coordinate/Schedule rebuild after clearance confirmation

• Answer incoming calls from home owners, engineers, vendors and attorneys on a daily basis using multi-line phones.• Work closely with home owners in scheduling inspections on their home• Schedule Engineer Inspections when requested by Field Representatives• Provide accurate information to attorney when requested• Order/Return archived files through Iron Mountain• Maintain accurate monthly expenses on Excel Spreadsheet• Work directly with VP of customer service on a daily basis• Distribute ROC Complaints from Register of Contractors• Enter and maintain ROC log in Microsoft Access• Notify field rep, warranty manager, and VP of scheduled ROC complaints• Follow up with home owner to ensure customer satisfaction

• Buyer Orientation - Meet with new home owners and orientate them on their new home warranty• Follow - up with home owners to ensure quality customer service• Schedule appointments with home owners to review and schedule any warrantable items• Evaluate and schedule subcontractors based on home owners request• Manage and verify work performed by individual subcontractors meets company policy as well as home owner satisfaction• Evaluate invoices and submit payment/back charges accordingly

• Ability to input, read and interpret data in order to maintain records• Ability to interpret problems/issues and solve complex transactions• Ensure that results/output meet or exceed companies expectations• Correspond with Premier Dealers regarding any questions/queries or problems, as well as provide appropriate answers and resolutions based on follow up research and analysis• Ensure data/information provided is inputted correctly into database• Ability to navigate standard communications in order to receive and deliver effective resolutions to team members and outside parties