Tabitha S. Email & Phone Number

Sacramento, Ca, Us

*Communicate professionally and effectively by phone and email with engineers and customers on spare parts needs, deliveries, and return of material.*Coordinate data entry in SAP based on Field Service reports in Salesforce, emails and forms that are turned in. *Investigate and resolve any report discrepancies.*Work cross functionally with purchasing and transportation, third party logistics partners, regional competency center and field service staff.*Tracks repair and return of parts to and from Germany.*Archives and maintains field service database, including customer data, service reports, and photographs. *Maintains library of procedures, technical manuals, software releases and documentation. *Prepares data for weekly reports, including tracking inverter repairs and inventory consumption.

Orlando, Florida, United States

• Prepare documentation in timely manner to support distribution of product.• Meet with dispatching and sales representatives to discuss new materials, equivalent substitutes, delivery schedules, and faulty or damaged goods.• Assist drivers by answering questions or concerns regarding shipments and deliveries.• Advise purchasing officials with respect to preference materials, tender alternates and delivery schedules.• Provide customer service by contacting appropriate persons to help resolve issues.• Supervises the distribution of materials of job sites.• Process large volumes of data via SAP & Excel.•Maintained the database by accurately entering new and updated customer and account information, ensuring data integrity and completeness.•Prepared source data for computer entry by meticulously compiling and sorting information, streamlining the data entry process.

• Investigate customer complaints and stock discrepancies upon delivery.• Answer driver inquiries on routes and loads and provided them clear direction.• Answer internal emails throughout shifts by making sure management is updated on all operations.• Assist customer in arranging shipments and follow up receipt/delivery status.• Accurate data entry of shipping and receiving paperwork.• Ensure timely inbounds and departures.• Liaise and coordinate with warehouse and transport team to ensure smooth delivery.