Tabitha Sam Email & Phone Number

Inver Grove Heights, Minnesota

• Effective, persistent, and persuasive negotiator; determined to close deals and have increased gross add sales in the sales area by 14%
• Sustain sales of 16 cars per month average in exceedingly competitive market
• Develop ongoing relationships with new and existing customers while providing excellent customer service skills
• Receive recognition for increasing and maintaining the highest satisfaction survey scores in 2018; bringing the Store to 99% index and leading within the sales area
• Maintain highly driven communication during and after sales; ensuring long-term customer satisfaction
• Gain continuous knowledge on existing vehicles and upcoming models

Apple Valley, MN

• Building positives team cultures and developing employees in fast paced sales environments
• Providing excellent customer experiences to retain and grow customer loyalty
• Strong strategic vision including a proven track record of sales and operational execution
• Energized ability to quickly adapt to ongoing rapidly changing environments
• High-achieving execution of operations, process creation and P&L management
• Strong human resource experience including development, corrective and selection/hire process

Winona, Minnesota

Mankato, MN

• Provide superior customer service while building loyalty and lasting relationships
• Build and maintain a strong team culture of passion and excitement
• Create a results-driven culture using behavioral-based coaching style
• Execute on company priorities using the Play Book strategy
• Apply critical thinking to make razor-sharp decisions that promote strong customer relationships
• Take the lead on back-of-the-house store operations

Mankato

• Developed and mentored representatives using behavioral-based approach.
• Partnered with other departments to create Center performance incentives.
• Applied critical thinking to make razor-sharp decisions that promote strong customer relationships.

Mankato

• Networking with community, HR, AD, and hiring manager and sourcing new candidates for employment
• Build loyalty and lasting relationships in the community
• Conduct HR and prescreen Interviews with potential candidates
• Acquiring and sustaining careers for long term employees

• Interview and hire talent for the organization.
• Facilitate new hire training modules using the ALPS training technique.
• Provide rapid developmental training to enable new hires to meet company performance standards within 90 days.
• Collaborate with other departments (HR, RM, and Training) to meet the needs of customer service representatives.

• Provided exceptional customer service troubleshooting, educating, and resolving customers’ cellular service needs.
• Completed these tasks in an efficient and timely manner.
• Adhered to company policies to provide customer satisfaction with first call resolution for their technical needs.

• Supervised up to 25 employees.
• Interviewed and trained each new employee to provide clean safe environments for patients and employees.
• Participated in leadership councils and other committees within the organization.