Tabitha Smiles Email & Phone Number

Manhattan, New York

Onboard and train new customer service Agents from Call Centers to work for The Epoch Times hotline! Manage the LMS & Workflow Management system for Customer Service Department!Proficient in CRM systems, LMS software, Zendesk + Freshdesk / Talkdesk+ Other Subscription based software Worked with off shore Call Centers Six Sigma Certified - Green Belt

Middletown, New York, United States

>Managed the English channel called America Daily. >Handle day to day running of 5 podcast shows.>Trained new employees >Handled Marketing and distribution > Ran Events and Shows to promote content > Content Producer > Website management

Manhattan, New York

Responsible for audience development & distribution for the NYC Epoch Times Edition.Tasks include:- Audience development - Auditing -Customer Service -Event coordination for various Media Events and Expos -Employee training & mentoring-Ensure compliance with all State & City laws/regulations-Handle DOT tickets and citations-Manage cleaning & maintenance of newspaper boxes

Portland, Oregon Area

Manage the Records / Scanning department at PHC.Primarily handle government contracts for both document scanning and record management. Responsible to train and mentor those with disabilities on working in the Record/ Image department.Duties:> Employee development and mentoring> Manage P&L costs to drive team to success> Account management> Create and implement new scanning projects for each new customer > Manage KPIs for the department & provide… Show more Manage the Records / Scanning department at PHC.Primarily handle government contracts for both document scanning and record management. Responsible to train and mentor those with disabilities on working in the Record/ Image department.Duties:> Employee development and mentoring> Manage P&L costs to drive team to success> Account management> Create and implement new scanning projects for each new customer > Manage KPIs for the department & provide resolution if needed to balance workload.> Provide implementation & follow up on all company initiatives.Accomplishments:> Created new floor plan and workflow for Imaging room> Reconfigured IT set up for faster download times and better overall security with digital storage> Organized new SOP for each process & implemented training for team on "best practices" This is a non profit company dedicated to helping people with disabilities go back to work and receive on the job training. Show less

Portland, Oregon Area And Dallas , Tx

Imaging Coordinator for Central Imaging Hub in Dallas, TX. Prior to working in Dallas I also worked in the Portland Oregon branch as a warehouse Supervisor for multiple warehouse facilities. Duties:> Handle implementation of new customer projects on production floor.> Provide customer feedback and resolutions for any issues during the scanning process. > Employee training and development. > Daily job assignments for 35+ team on daily basis.Multiple shifts>… Show more Imaging Coordinator for Central Imaging Hub in Dallas, TX. Prior to working in Dallas I also worked in the Portland Oregon branch as a warehouse Supervisor for multiple warehouse facilities. Duties:> Handle implementation of new customer projects on production floor.> Provide customer feedback and resolutions for any issues during the scanning process. > Employee training and development. > Daily job assignments for 35+ team on daily basis.Multiple shifts> Ran KPI reports and was responsible for daily balance of labor vs imaging output for department.> Provided feedback and updates to manager on possible changes to floor plan.> Initiated communication and provide accurate feedback on all projects coming through Center.> Handled inter tracking metrics for scan material coming into Center from offices in other cities.Project Management Milestones:> Dallas Imaging Center was consistently ranked as #1 and #2 throughout my time in the department for the company nationwide.> Broke scanning record for Iron Mountain by scanning 4.5 Million in one month> Worked on developing new strategies for imaging records from the Oil & Gas industry > Won large contracts with Oil & Gas companies from our modeled plan to scan difficult documentation.> Specialized in customizing imaging programs for each individual customer > Dallas team met all scanning goals set by company successfully> Passed company Audits Show less

San Diego, California, United States

Duties Assistant Manager: Trained and managed employees schedulesTruck maintenance Schedules Ran Daily reports Handled all refunds and complaints Milestones: Won Top Hitch Sales "Top Dog" award for having the most sales in the district .Our Site was a consistent top performer in both Hitch sales and Rentals .

Seattle , Wa

Duties included- AP & AR processing, Payroll, shopping, internal company correspondence & answering main phone line . Also helped to prepare delivery runs and package all files for shuttling. Handled Data Entry projects and on site customer purges of records to offsite storage. Processed STAT requests for customers.(On Call work in the evenings)Company was bought out by Iron Mountain(08/2004).