Tabitha Staten Email & Phone Number

Remote

Remote

Answered 80+ inbound calls daily; duties including answering general questions, order entry, creating new accounts & updating existing. Managed a variety of concurrent tasks, handled escalations, time critical issues, and kept accurate daily reports of every interaction. • Assisted customers in navigating their specific tax software and trouble shooting any technical issues, while communicating through live video chat sessions.

Bexley, Ohio, United States

Answered high-volume multi-line phone, scheduled appointments, answered questions about services provided, took messages, and directed calls to appropriate destination as required. Responded to incoming emails and sent out appointment and billing reminders. Responsible for creating invoices and bills for medical equipment, collecting payments, verifying patient insurance, and assisted with processing medical insurance claims. Transcribed all notes and documents related to patients and recorded into patients EMR.

Columbus, Ohio, United States

Communicated with customers by telephone and email to provide information on the services offered and answer any questions. Scheduled appointments, created estimates, ordered supplies, and acted as liaison between technicians and clients. Responsible for weekly invoicing, filing necessary claims, keeping accurate records, and maintaining reports to track budget, inventory, and operation goals. Used software and applications such as Microsoft Office and QuickBooks. Developed business terms/check sheets and various procedures for the business to be more time and cost efficient. Designed the company’s logo and slogan and created the art and graphics for all marketing materials and brochures.