Work in collaboration with the building Administrative Assistant to provide general office support to the school and the building Principal.

As a Personal Lines Account Executive I provide a high quality of service to customers, sell new lines of coverage and cross sell within the existing book of business. I communicate through phone and email and am familiar with agency systems and carrier websites along with Microsoft Office, faxing and scanning.

Provide support in maintaining, preparing and servicing our client’s personal lines insurance needs.Moderate to complex problem solving, advisory tasks and corresponding education support to clients' coverage recommendations, as well as answering related premium inquiries and other needs.Customer focused and have excellent written and verbal communication skills.

Responsible to follow established procedures to review, verify and process incoming insurance related documentation. Acts as a resource to team members supporting training as needed. Applies clearly defined guidelines and procedures in making timely decisions, given the necessary information. Works as an individual contributor. Participates in training less experienced staff. Applies knowledge to help solve routine problems requiring independent thinking.

In this position, I am responsible for screening new losses to determine coverage exposures, thoroughly investigate liability, evaluate claim values, negotiate final disposition of claims with appropriate parties, and issue timely and accurate payments if appropriate. Frequent oral and written communication with medical providers, customers and attorneys are required and these contacts must be timely and professional. I work independently and in a team environment with high daily workloads in a fast paced environment.

As a member of the Underwriting Imaging Team, I was responsible for prepping, scanning and indexing underwriting documentation for both MA and National policies. I am familiar with ECM indexer, ECM Viewer and E-Claim Works. I also assisted with the Return MA Mail pilot program for the Underwriting Imaging Team.

As a Support Service Representative I was responsible to follow established procedures to re-view, verify and process incoming insurance-related documentation. I am familiar with using MAC and AS400 systems to look up policy, loss and claim numbers.

As a Bankruptcy Specialist I was a motivated self-starter. I managed all loan portfolios through the current bankruptcy process. I effectively managed my time, to guarantee all assignments are completed within a certain time span. I am familiar with the U.S. Bankruptcy Code, and investi-gated bankruptcies that have been filed. I reviewed bankruptcy documents and information that are essential to determine a client’s debt. When trustee payments were received I posted them to the members account.

As an early stage mortgage collector I contacted members who are between 1 and 30 days delinquent. I also assisted the Foreclosure specialist by referring delinquent accounts to foreclosure with the appropriate attorney. I was responsible for completing reports such as the TDR Report and Callahan Report. I also ordered BPO's and property inspections for accounts that require it, along with sending out HAMP Solicitation letters to members who qualify.

Contacted all members with delinquent accounts and initiated the appropriate action to assist the member and the department's ongoing effort to manage the asset quality of the organization by achieving the lowest possible delinquency ratio and charge-off ratio. While working in Front End Consumer, the Front End received goal achievement for the months of March and June 2014. I also assisted with Back End accounts and worked manually lists such as negative shares, CPI, and first payment defaults.

As a Sales Lead I assisted in achieving the sales goals of the store by supervising the selling floor. Took the lead in executing selling strategies for the floor to ensure that the goals will be met or if possible exceeded. Maintained merchandising standards and took part in training and mentoring staff to help them develop the skills and gain knowledge needed for the job.

As a Merchandise Flow Associate I was responsible for monitoring merchandise movement and organization in the store. I worked with management in the execution of floor sets and merchandise recovery. I was responsible for complying with the company’s stockroom standards.

Responsible for interacting with the customers and ensuring quality service is being provided to the customers. The one who communicates to the customers the brand to convince them into buying it. Assists the customers in getting what they need from the store. Also supports store standards and maintains the cleanliness and organization of the store.

Participated in the Building A Brighter Future Summer Internship. Worked in the OB/GYN department assisting Ty Fraga, the residency coordinator.