Telesales For various Insurance companies

Revised and streamlined inefficient work procedures.Performed Community Outreach to ascertain high traffic area's for Table top set up. Gracefully executing 100% compliant Medicare Advantage Plan Presentations.Needs Analysis on clients to ensure the proper Health Insurance plan was chosen according to the members individual needs and health concerns.Maintained a flawless compliance record during the duration of my employmentExceeded sales goals set forth by managers.

Revised and streamlined inefficient work procedures.Planned travel arrangements for executives and staff.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Developed reports and correspondence from dictation and handwritten notes.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created PowerPoint presentations used for business development.Organized files, developed spreadsheets and scanned documents.Managed the day-to-day calendar for 8-10 Florida Managers, 4-5 Texas managers and 2-3 Nevada Managers and 1-2 State Directors.Cooperated with Members, Medicare, Medicaid and Medical providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Processed Expense and Mileage reports for Florida, Texas and Nevada Sales teams.Ordering all sales material for Florida, Texas, Nevada, local offices and Brokers. Scheduled and maintained AEP sales seminars for the state of Florida. Assisted the Provider Operations Department with credentialing and Provider portal training directly with Physician's staff via phone and in person.Resolved agent complaints for commissions, charge backs, writing numbers, violations and member service requests.Successfully resolved Pharmacy disputes between the member, Universal, the retail pharmacy and Med-CO/Silver Scripts.Processed Termination forms (PAF) and or Promotion's and coordinated with HR for finalization.Performed Community Outreach to ascertain high traffic area's for Table top set up. Volunteered time to Hernando, Pasco and Citrus communities in schools, churches and food banks to obtain referrals for maximum sales production.Maintained a flawless compliance record during the duration of my employment. .

Recorded patients' medical history, vital statistics and test results in medical records.Sound, ethical and independent decision-making ability consistent with medical protocols.Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all offices.Scheduled Cardiac procedures for the Physician’s.Commuted to Hudson office twice a week.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Updated patient accounts and information on a daily basis.Communicated with patients via phone and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.Managed the receptionist areaMade copies, sent faxes and handled all incoming and outgoing correspondence.

Scheduled all radiology imaging.Managed medical supply inventory, insurance records, and company files.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Provided support for Director and sales team in managing operation work flow.Collaborated with other administrative team members, human resources and the finance department on special projects and events.Handled and distributed all incoming and outgoing mail.Approved travel expenses and reimbursement requests.