Tabitha Venable Email & Phone Number

Austin

• Student Loans Pilot – IB/OB calls to discuss financial situations and customize various programs to assist with federal loans • Assisted management with the dissolution of the pilot and creation of a new hybrid team• Top performer during the entire pilot starting in month 1 • Hybrid Sales Role – Experience in working both IB/OB departments • Top 15 – 11 times with competitive metrics • Trained and coached agents on various products and sales skills • Assisted management with reporting, metrics analyzation, and weekly numbers for the team• Created contests which resulted in higher revenue for the team• Helped the team reach 104% to goal for the year in 2017• Top performer for LZ subscription sales • Lead team huddles and gave weekly presentations to management on sales metrics and improvement plans• Helped organize team outings and other team events for building moral

Austin

I researched and analyzed customer orders for possible cases of fraud and to prevent future fraud. Iverified security information on different orders. Did extensive research on the Internet to verify if theperson who was purchasing was the correct customer. Excelled in customer service to resolvefraudulent charges. I achieved my performance of orders per hour by working an order in less than 7minutes while still proficiently and accurately solving the issue. Researched reseller patterns and had todetect new fraudulent patterns then moved on to finalizing the order.

Austin

• IB/OB environment booking appointments • Administrative work on all medical charts• Assisted management with troubleshooting membership issues and cancelations • Retained existing customers by providing personalized solutions• Field marketing and presentations for clients • Built business to business relationships to bring in more revenue

Austin

• Validated and verified installs of other representatives • Researched and provided activation codes to clients • Upsells for ancillary products and processes • Excelled in upsell metrics and efficiency performance • Audited and corrected any missed/incorrect programming of the master panel