Tabitha Waters Email & Phone Number

Greenbelt, Md, Us

Linthicum Heights, Maryland, Us

- Responding to customer calls and emails regarding user portal technical issues and password reset. - Provide detailed feedback as it relates to customer claims both internally as well as externally.- Update company systems with accurate information using CPT and ICD-10 coding.- Monitor Live Chat, e-mail campaigns, and Google and Facebook reviews.- Assist with data gathering and reporting of information tracking Peer to Peer Reviews. - Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via IT ticketing system.

Falls Church, Virginia, Us

-Use gGastro system to match physician/clinician availability with patient's preferences.-Review and edit client program guidelines for vendor and user interaction.- Review claim authorization requests for clinical review and payment processing. - Coordinate physicians schedule with Hospital and endoscopy centers to schedule procedures.- Arrange employer’s calendar and schedule patient and conference rooms.• Review and forward prep instructions along with other pertinent paperwork to scheduled patients

Columbia, Md, Us

-Contacting hospitals and provider groups to ensure claims management processes are up to date and efficient. - Organized reports, invoices, contracts, and other financial files for easy access.- Maintained and updated task Standard Operating Procedures and templates.- Scheduled new appointments and follow up appointments as accurate as possible using Allscripts and Medconnect system.- Conducted research, collect and analyze data to prepare Medicaid reporting documents.- Responsible for inbound call handling to identify Medicaid callers' needs quickly and accurately.- Managed high traffic inbound and outbound calls in a timely manner.- Monitored deadlines, ensures completion of deliverables, and alerts team of pending due dates and delinquencies.- Audited customer files in accordance with established procedures and produce timely client specific invoices for products and services.

- Electronically scanned and filing charts on NextGen system, processing copayments and past due balances, strong knowledge of insurance, follow HIPAA requirements.- Updated demographics, send physician requests and patient notes on NextGen. - Received requests for prior authorizations and ensure that they are properly and closely monitored within company set standards- Demonstrated how office-wide software is used and where to find relevant records and files that will be needed for the employee’s position.

Us

- Provided training with students on administrative duties while maintaining business office inventory and order supplies as needed.- Assist with onboarding new hires. Initiating equipment and office set up, preparing necessary documents for training- Triaged patients onboard/outboard as needed using Centricity.- Processed copayments and past due balances.- Answered multi-line telephones, transferring phone calls to appropriate party, scheduling appointments using eClinicalWorks.

Bachelor’S Degree, Health/Health Care Administration/Management

Certification, It Support Help Desk