Tabitha Whitehead Email & Phone Number

United States

United States

Create online content and communications for multiple lines of businesses within the Walmart Customer Care Organization.This includes knowledge base articles, known issue communications, and heads up communications. Work with Learning and Development training team members to create streamlined training and knowledge base materials for multiple lines of business.Review and revise current knowledge materials for updates and to fit current style guide standards for our department.

United States

Proof and edit training material (including PowerPoints, Facilitator/Participant Guides, Word Documents, etc.) from all areas within the department.Proof and edit all formal email communications that go out to all areas of the department.Proof and edit Axonify Modules for learning.Create articles within the Raven Knowledge Base system for all areas of the department.Help create user accounts, upload training modules, quizzes, knowledge checks, and exams, pull reporting and compare data, and help write questions for training in Axonify.Work closely with facilitators on the team to create professional training documents for Axonify and classroom/virtual training.Help create Raven Knowledge Base access for associates (new hire and current associates).Create and send out a weekly team communication to the department with knowledge base updates, department communications, TC updates, and even tips/tricks from team auditors for specific areas of the department.Create weekly Learning, Innovation, and Training meetings with my team peers and with the leadership of the other areas within our department (Payments Contact Center, Corporate Gift Cards, and Chargebacks).

United States

Facilitated/Co-Facilitated training classes for new hire and current associates for the department.Performed quality assurance audits for teams within the department.Reviewed the performance of the teams for performance trends/gaps in learning.Reported weekly performance to the Chargeback Team.Created training material/updated processes for the Chargeback Team.Proof and edit training material (including PowerPoints, Facilitator/Participant Guides, Word Documents, etc.) from all areas within the department.Proof and edit all formal email communications that go out to all areas of the department.Proof and edit Axonify Modules for learning.Create articles within the Raven Knowledge Base system for all areas of the department.Help create user accounts for Axonify.Work closely with Instructional Design team member to create professional training documents for Axonify and classroom training.Help create Raven Knowledge Base access for associates (new hire and current associates).Create weekly Continuous Improvement meetings with my team peers and with the leadership of the other areas within our department (Payments Contact Center, Gift Cards, Chargebacks, Fraud Prevention, Risk Prevention and Analysts).

United States

Reviewed and responded to disputes filed by customers regarding orders placed on Walmart.com. Reviewed orders in depth for fraudulent or non-fraudulent information pertaining to the dispute.Worked with disputes from both Wal-Mart US and Wal-Mart Canada.Worked with disputes filed from American Express, Discover, Wal-Mart Credit Card, PayPal, Canada American Express and Visa/MasterCard, First Data and Chase Paymentech.Provided support to Chargeback Team peers for any questions or help that was needed.Worked directly with Supervisor for any changes in the business process that was needed or one on one support training for fellow peers.

United States

Reviewed and responded to disputes filed by customers regarding orders placed on Walmart.com. Reviewed orders in depth for fraudulent or non-fraudulent information pertaining to the dispute.Worked with disputes from both Wal-Mart US and Wal-Mart Canada.Worked with disputes filed from American Express, Discover, Wal-Mart Credit Card, PayPal, Canada American Express and Visa/MasterCard, First Data and Chase Paymentech.

Rogers, Arkansas

Ran RTM's on product in order to receive credit back for returning a customer's item. Collected merchandise for stop sales and buybacks. Set up and completed Out for Repairs for customer and store owned units.